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Customer Service Representative

Job in London - Laurel County - KY Kentucky - USA
Posted by Maximus Federal
Full Time, Part Time position
Listed on 2019-08-16
Salary 46.798214285714 USD Hourly USD 46.798214285714 HOUR
Job specializations:
  • Customer Service
    Bilingual Call Center, Call Center, Customer Service Rep, Entry Level Customer Service
  • Administrative
Job Description & How to Apply Below
Please note this job posting is for upcoming training classes; targeted start date is discussed during interview. We hire all positions as temporary employment that have the opportunity to become regular based on employee performance and client need.

Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Our MISSION SUCCESS starts with you. Ensure your own success, join our MISSION.

Pay and Benefits:

Base pay = $10.77 + an additional $4.48/hr for health and wellness benefits
$1,450+ in bonuses for excellent work and attendance
$200+ in referral incentives
A variety of shifts that meet lifestyle and family goals
Leadership support to ensure success in a meaningful career
Fun, professional atmosphere
Many opportunities for promotion and career advancement into global company

Responsibilities:

Responding to numerous phone inquiries
Using standard technology: telephones, e-mail and web browsers
Assisting callers in finishing online applications
Completing daily electronic call logs
Filling out timesheets
Adhering to privacy rules
Connecting callers with leadership as needed
Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
Reporting problems through an easy online system
Responding to telephone inquiries within set time parameters
Completing all assigned training as necessary

Education:

High School diploma or equivalent required
Position Requirements
High School,   Less than 1 Year work experience
Qualifications:

Have 6 months+ of customer service experience
Speak and read English clearly
Type a minimum of 20 WPM
Work effectively within deadlines
Have excellent interpersonal skills and like helping people
Easily organize simultaneous tasks
Required Language Skills:
  • English - Very good
Contact Information
Contact Name: Maximus Federal
Contact Phone: 606-260-4415
Preferred method of contact: Email with CV via Application Box below.
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