Job Description & How to Apply Below
Position: CRM Assistant (North America)
Charlotte Tilbury Beauty are looking for an ambitious, driven and passionate CRM Assistant to join our fast paced and dynamic digital team. We are looking for someone exceptional. Someone who naturally goes above and beyond, with resilience and enthusiasm. You are at your best in a fast paced, creative and high-growth environment and you pride yourself on always staying 10 steps ahead.
Key responsibilities include the delivery of marketing email communications for the North America market, weekly reporting, and analytics, and assisting the CRM team with ad hoc email and CRM projects. This role will suit a confident multi-tasker who is comfortable in an entrepreneurial environment and has a strong interest in digital marketing, specifically driving customer acquisition and retention.
Set up and deploy email marketing campaigns – managing all stages of the process including building the emails in the ESP, setting up the audiences, carrying out relevant testing, approvals and scheduling
Build and deploy all SMS to US and Canada markets
Ensure timely delivery of weekly and ad hoc emails
Facilitate weekly & monthly reporting, acting to monitor and hit forecasted revenue. Engagement and database KPI’s
Assist CRM team on strategic CRM projects, including the planning and set-up of triggered emails, email personalisation, technological developments, acquisition initiatives and retention activities
Ensure correct activations and AOV drivers are kept up to date on all communications.
Assist the Assistant manager in deploying and managing SMS comms in US and CA.
Assist NA Assistant CRM Manager in working with regional teams to create a bespoke comms plan for the US and CA markets
Assist CRM team in running of database growth competitions, securing opportunities specifically in NA
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