Technical Lead, Engineering, Technical Support

We are looking for an experienced and passionate Technical Lead to join our clients growing team, in a brand-new role within their MSP business. This is an exciting opportunity for the right person to help shape the future of technical delivery, influence standards, mentor team members and become a trusted advisor to clients. As the Technical Lead, you will be the most senior technical individual and combine hands‑on technical leadership, people mentoring, leading projects and client engagement.

You will be working with a fantastic team and be part of a successful business, who offer excellent support and training.

• Provide technical leadership, senior escalation support and mentor team members
• Meet SLA targets, identify any patterns, issues and support the team to maintain service levels
• Conduct regular client visits and build strong client relationships
• Lead the technical delivery of client projects, collaborate with Project Engineers and ensure all is fully documented
• Support the MSP Ops Manager and MD in client reviews, proposal development and technical presentations
• Contribute technical expertise to pre‑sales conversations, evaluate new products and technologies
• Drive IT service excellence aligned with ITIL principles

• Strong experience working with an Apple business with deep knowledge of MAC
• Proven experience working in an MSP environment
• Excellent understanding of MDM and identity management (Jamf, Addigy, Jump Cloud, AD, Okta, Azure)
• Ability to use AI tools, such as Claude on a daily basis
• Apple/Jamf Certified ideally
• Experience managing IT services within an ITIL framework
• Outstanding troubleshooting, problem solving and technical leadership skills
• Strong knowledge of windows desktop and windows server environments
• Proven experience in leading and delivering projects end‑to‑end
• Excellent documentation skills, with the ability to write clearly for both technical and non‑technical clients

If you are a highly technical, people focused professional with strong experience in Apple business environments, thrive in a fast-paced MSP setting, enjoy developing a team and building client relationships, we would love to hear from you! This is an opportunity to make a real impact and help define a newly created role with an ambitious and growing MSP.

Due to the number of applications, we will only respond to candidates who match the required skills and experience.