Hardware Field Support Engineer; EveLab Insight

Eve Lab Insight

Eve Lab Insight, a SaaS technology service provider under Meitu, focuses on skin science. It offers AI skin analysis solutions to global beauty groups like Estée Lauder and LVMH, driving brand development with science.

Flexible part-time role based in the UK

• Provide on-site maintenance and technical support for Eve Lab devices at client locations across the UK.
• Perform device disassembly, assembly, and component replacement based on operation manuals and remote technical guidance.
• Conduct basic functional testing and document maintenance results and issue feedback.
• Support on-site device inspection, routine maintenance, and basic troubleshooting.
• Communicate closely with remote technical teams to ensure smooth task execution.

• Bachelor’s degree or above; location based in the UK is preferred.
• Engineering or technical backgrounds preferred, including Mechanical Engineering, Electronics, Electrical Engineering, Automation, Computer Science, etc.
• Hands‑on and detail‑oriented, with basic experience using tools and understanding of electrical/hardware systems.
• Responsible and capable of independently completing tasks following operational instructions.
• Able to communicate effectively in English for basic on‑site support;
  Chinese proficiency is a plus.
• Available for on-demand travel to client locations for support tasks.

• Experience in device repair, hardware assembly, laboratory equipment, or electronics maintenance.
• Previous experience in technical support, after‑sales service, or field support is a plus.
• Familiarity with basic hardware troubleshooting processes.
• Hands‑on project experience or ownership of basic maintenance tools is preferred.

• Exposure to international AI hardware support operations.
• Hands‑on experience in smart device maintenance and field support.
• Opportunity to work with global beauty and technology clients.
• Flexible working opportunities alongside academic or work schedules.