Security Surveillance Operator

Overview

Yusen Logistics is seeking a dedicated professional for the pivotal role of Security Surveillance Operator. This critical position requires a high level of vigilance and dedication as it will be instrumental in maintaining the high standards of our Loss Prevention program.

Salary: $40,492 - $59,500 + eligible for bonus program

• Monitor nationwide facilities in real time using CCTV, access control, alarms, analytics, and GPS‑tracking systems to identify potential security or safety risks.
• Ensure protection of facilities, yards, freight, personnel, and assets through proactive surveillance and timely escalation of critical events.
• Use sound judgment and critical‑thinking skills to assess incidents and determine appropriate response actions.
• Analyze live and recorded video feeds to identify suspicious activity, safety concerns, or threats and promptly elevate findings to appropriate stakeholders.
• Monitor GPS devices and alerts for route deviations, unauthorized stops, or tampering and take immediate action, including escalation to site leadership, security personnel, transportation teams, or law enforcement when necessary.
• Escalate major incidents to law enforcement when required, providing accurate real‑time information and coordinating internal communication to support effective response.
• Follow established security procedures to ensure quick, compliant responses to AI alerts, alarms, and calls for service.
• Maintain system functionality by reporting hardware or software issues and ensuring continuous operational readiness of surveillance equipment.
• Document incidents, observations, and system activity accurately in logs and reports.
• Retrieve and store footage for investigations, audits, or safety reviews.
• Collaborate with third‑party security and onsite teams to resolve security gaps or operational issues.
• Maintain confidentiality of all video footage, system data, and sensitive information.
• Support safety monitoring by identifying hazardous conditions or unsafe behaviors.
• Perform routine system checks, audits, and camera/GPS verification tasks.
• Communicate clearly with internal teams, site leadership, vendors, and emergency responders when needed.
• Participate in training to stay current with surveillance tools, GPS systems, and emergency response protocols.
• Perform additional duties assigned by Loss Prevention leadership to support evolving operational needs.

• Strong situational awareness and the ability to quickly identify abnormal activity or security risks.
• Excellent verbal and written communication skills for clear reporting and real‑time coordination.
• Flexible schedule to accommodate business needs.
• Proficiency with CCTV systems, Microsoft Office, access‑control platforms, alarm monitoring tools, and GPS‑tracking software.
• Ability to assess and evaluate situations effectively.
• Knowledge to identify critical issues quickly and accurately.
• Ability to multitask effectively in a fast‑paced, 24/7 operational environment.
• Ability to research, investigate, and compile information.
• Planning and organizational capabilities to manage tasks efficiently.
• Ability to initiate problem‑solving skills and critical thinking to navigate and resolve unexpected challenges.
• Willingness to operate independently when required while maintaining integrity and professionalism.

• Professional
  
  Experience:
  
  2–3 years of experience working in a Security Operations Center (SOC), Command Center, Emergency Dispatch, or a high-volume remote monitoring environment.
• Logistics Familiarity:
  Prior experience in loss prevention, cargo‑theft monitoring, or supply chain security is highly preferred.
• Technical Proficiency:
  Demonstrated experience using integrated security platforms (CCTV, GPS‑tracking, and Alarm Monitoring) to manage real‑time incidents.
• Education:
  
  High School Diploma or equivalent required; an Associate’s or Bachelor’s degree in Criminal Justice, Emergency Management, or a related field is a plus.

• Prior experience working in a Security Operations Center (SOC), Command Center, or remote monitoring environment.
• Familiarity with cargo‑theft prevention practices,…