Lead Floor Care Specialist

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As a qualified nonprofit agency operating within the Ability One program, Service Source hires persons with significant disabilities. For the majority of direct labor positions, Service Source will obtain documentation of a significant disability as per the JWOD Act.

The Lead Floor Care Specialist performs advanced custodial floor care services for the INSCOM contract at Fort Belvoir across approximately 635,000 square feet in four buildings, including controlled‑access and classified environments. The position primarily supports the major cleaning work window, generally associated with evening floor care operations (4:00 p.m. to 8:00 p.m.), with flexibility for day support, periodic project work, and occasional weekend restorative cleaning.

The Floor Technician is responsible for achieving floor care schedules and quality standards for resilient floors, carpeted areas, entry matting, and related surfaces; safely operating and maintaining specialized floor equipment; and obtaining and maintaining all required site access credentials and an active TS/SCI security clearance. The role operates within Service Source’s standardized FY27 Custodial Operating Plan, including alignment to the QC SOP, Training SOP, hands‑on competency validation model, and applicable ISSA/CMI, BSCAI, and CIMS‑GB‑informed operational practices.

• Perform floor care services such as stripping, scrubbing, refinishing, spray buffing, burnishing, shampooing, carpet extraction, spot treatment, and other restorative or periodic floor services in accordance with approved schedules and quality standards.
• Prepare, stage, and safely execute floor care activities in occupied facilities to minimize disruption to foot traffic, mission operations, and access routes.
• Operate burnishers, auto scrubbers, polishers, extractors, wet vacuums, and other specialized floor care machinery in accordance with manufacturer guidance, training, and contract requirements.
• Inspect finished work for appearance, cleanliness, and safety; correct deficiencies as needed; and communicate completion status to supervisory staff.
• Perform walk‑off mat maintenance, stairwell floor care, hard floor polishing, and annual/weekend restorative services as assigned.
• Complete routine minor upkeep, cleaning, and operator‑level maintenance of floor care equipment and report repair needs promptly.
• Support cross‑functional custodial duties when operationally required, including project cleaning and surge response tasks.
• Complete task training using visual aids, equipment guides, and chemical charts, and successfully demonstrate role‑critical tasks through supervisory observation and checklist sign‑off. Role‑critical tasks require hands‑on training, supervisory observation, and checklist sign‑off; refresher training is assigned continuously based on observed gaps, repeat deficiencies, new equipment/chemicals, or audit findings.
• Perform work in accordance with the Service Source QC SOP and related cleaning observation standards, and participate in refresher training when triggered by performance gaps, repeat deficiencies, new equipment/chemicals, or audit findings.

• Adhere to work schedules and building‑specific floor care plans to ensure contract frequencies and project windows are met.
• Use wet‑floor signs, barriers, and proper safety controls before, during, and after work to protect occupants and prevent incidents.
• Maintain the security, cleanliness, and accountability of equipment, pads, chemicals, and supplies in designated storage areas.
• Follow all access, escort, badge, OPSEC, and classified environment rules while working in or near SCIF and non‑SCIF spaces.
• Report completed work, floor conditions, equipment issues, access constraints, and any customer‑impacting concerns to the Supervisor.
• Participate in the standardized onboarding process, including review of corporate, operational, and site‑specific…