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Support Technician Level 2

Job in Los Angeles - Los Angeles County - CA California - USA
Posted by 3GC Group
Full Time, Contract position
Listed on 2021-03-23
Job specializations:
  • IT/Tech
    Computer Science, Computer Technology, IT Support, Technical Support
Job Description & How to Apply Below
The Support Technician II is a role consisting of industry Standard Help Desk Technician with T2 networking and T2 systems infrastructure functions.

Support Technician II Job Duties and Responsibilities

Performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization.
Helpdesk support, including hardware and software, printing, productivity apps, OS.
Technology on-boarding for new client team members
Provisions, installs, and troubleshoots end user technologies including PCs, software, telephones, teleconference, mobile devices, file shares, and intranet sites (MSFT Teams, Sharepoint, etc.).
Provides technical support to business area management and staff for personal computer systems software, hardware and network connectivity; including Microsoft product solutions, active directory, O365, MS OWA, Exchange, MS Office, etc.
Moves, Adds, & Changes (MAC) for user accounts using tools such as Active Directory
Industry standard T2 level network management. Networking and network administration will include DNS, DHCP, AD Users and Computers, AD Sites and Services, AD Domains and Trusts, Group Policy, Ethernet topology, TCPIP, mobile devices, wireless/router configurations, etc.
Basic network administration - Admin WiFi, Install and Support LAN, Managing Network Segment (adding a device to a subnet, creating a new subnet), basic firewall configuration and blocking.
Industry standard T2 level systems management. Basic systems administration of servers, virtual machines, and converged storage including VMWare, Hyper-V.
Management of network monitoring solution
Maintaining operational efficiency of network facilities’ end points and printers
Incident Response management for phone and computer issues
Provides timely telephone and on-site support and resolution during normal operating hours.Basic IT training and support for users
Timely and thorough documentation of all personally and site-assigned tickets with follow through to closure.
Patch & update management of Desktops and minor systems
Position Requirements
Bachelor
Education / Experience / Skills:

The preferred education and experience is a Bachelor degree in IT field (Computer Science, Information Systems, etc.) with a minimum of three years of experience in a Help Desk, System Administration, or Desk-side Support role.
Technical Proficiency - Extensive working experience with required technologies and can handle advanced & complex tasks. Viewed as a "go to" person for hardware and operating system issues.
Business Knowledge - Strong understanding of how supported technologies are used in the business operation, consistently uses this knowledge effectively in daily support and handling unusual/critical issues.
Communication skills - Strong verbal & written communication skills. Communications are complete & understandable to target audience; Demonstrates effective listening skills; regularly handles difficult customers or situations effectively requiring sensitivity and diplomacy.
Independence - Often works independently with only general direction; appropriately keeps management informed of relevant issues.
Administration - Handles a wide range of administrative tasks effectively while managing an overall task workload that may include technical activities.
An advanced understanding of network wiring and TCP-IP and the ability to use such understanding to build and maintain a functional network.
Ability to listen actively and extract the important information from user complaints
Analyzing hardware and software malfunctions to diagnose the root cause of the issue
Developing and implementing IT maintenance policies and procedures
Additional Information / Benefits
OTHER Requirements:

Must be a US Citizen or Permanent Resident
Must be already residing in South California, preferably in Los Angeles
If you need to relocate, it is not advised.
Candidates must be willing to undergo a Background Check, as needed.
Contract length: 12-24 months

Job Types: Full-time, Contract

COVID-19 considerations:
We are working from home. However, due to nature of this position the Support Tech might need to report physically at the data center if there are concerns that cannot be addressed remotely,

Job Types: Full-time, Contract
Contact Information
Contact Name: 3GC Group
Contact Phone: (213) 921-4865
Preferred method of contact: Email with CV via Application Box below.
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