Service Coordinator - Offshore Automation

Are you motivated to lead coordination efforts for field service personnel, engage directly with customers, and collaborate across global teams? Join our Global Customer Support (GCS) team in New Orleans as a Service Coordinator and help deliver world-class support for our Offshore Automation and Propulsion portfolio.

Kongsberg Maritime supports a diverse fleet of vessels operating 24/7 across the globe.

Our commitment to Determination, Innovation, Collaboration, and Reliability drives every customer interaction and internal decision. We take pride in our technical solutions and aftermarket services, and we’re looking for a skilled Coordinator to help us maintain and grow our leadership in the market.

• Coordinate field service resources across the Americas region in alignment with business needs and performance targets.
• Ensure compliance with Kongsberg Maritime’s Quality Management System (QMS/HSE) and relevant procedures.
• Manage customer communications and prioritize service requests effectively.
• Support technical and operational issues within the GCS network.
• Lead coordination efforts locally and contribute to regional & global support when needed.
• Make decisions in complex resource prioritization scenarios.
• Maintain strong customer relationships and collaborate with global support teams.
• Act as a liaison between Automation & Propulsion, commercial, and technical departments.

• Fluent in English (written and oral).
• Bachelor’s degree or equivalent experience.
• Familiarity with ERP systems (preferably Microsoft Dynamics AX) and CRM.
• Experience with KM GCS processes and Automation product portfolio.
• Strong organizational and screening skills.
• Prior coordination or field service experience is highly desirable.

• Service-oriented and dependable with a proactive attitude.
• Decisive, systematic, and self-motivated.
• Strong communication and collaboration skills.
• Resourceful and goal-driven, with the ability to work independently and in teams.
• Customer-focused, with the ability to guide clients toward optimal KM solutions.

• A dynamic and international work environment.
• Career development and growth opportunities.
• Cross-functional collaboration with global teams, vendors, and customers.
• Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
• Fully subsidized dental and vision coverage
• Up to 5% employer match program

Location: Kongsberg Maritime Office – New Orleans, LA