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Patient Service Representative

Job in Lowell - Middlesex County - MA Massachusetts - USA , 01850
Company: Wellforce
Contract position
Listed on 2021-02-24
Job specializations:
  • Healthcare
  • Administrative/Clerical
Job Description & How to Apply Below
The Patient Service Representative under the supervision of a Patient Access Supervisor and is responsible for the admitting and registration process.


+ Interviews inpatients and outpatients with a courteous and professional demeanor to obtain accurate demographic and financial information for a medical record and billing third party payers and enters into hospital information systems.

+ Obtains all required signatures relevant to patient treatment, financial agreement, and regulatory requirements.

+ Coordinates with physicians, nursing homes, and outside agencies to obtain pertinent medical information. Accurately documents the patient's stated complaint/admitting diagnosis and any procedures to be performed

+ Maintains knowledge of third party payers and/or managed care contractual requirements for pre-registration and registration. Selects the correct payer within the computer system and follows any necessary procedures for medical necessity, MSP questionnaires, pre-certification, or notification of admission as required by the payer.

+ If full information is not collected, notes are properly documented as to why the information was not collected or available.

+ Interacts with physicians, nursing units, and office staff in a courteous and professional manner.

+ Must maintain patient and hospital financial information confidentially in accordance with all hospital policy and any state or federal regulations such as the HIPAA Privacy & Security Standards.

+ Meets the requirements of area specific benchmarks related to productivity and customer service such as wait times, call monitoring score card scores, number of registrations or calls processed, etc.

+ CHAA certification recommended.




+ High School Diploma or equivalent required

+ Some College or Associates Degree preferred

+ 1 - 3 years of customer service experience preferred


What We Offer:


+ Competitive salaries & benefits

+ 403(b) retirement plan with company match

+ Tuition reimbursement

+ Free on-campus parking
Position Requirements
Less than 1 Year work experience
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