Operations Coordinator

General

Ciera Bank has been serving Texas communities since 1890 and has eight locations. The Operations Coordinator performs clerical duties supporting operations functions. Incumbent processes return items and unposted demand deposit items. Work is routine. Incumbent applies working knowledge of ACH and return item principles and technologies. This position also handles charging off accounts and works under general supervision.

• 401(k) or ROTH with company match
• Employer paid life, disability, and dependent life insurance
• PTO benefits with paid holidays
• Tuition reimbursement program
• Continuing education, training and development opportunities
• Free checking and savings accounts

• Receives, inputs, and balances return items from Federal Reserve Bank, Frost Bank, and clearing banks; processes correspondent bank return items.
• Determines the proper account to be charged, prepares advice to charge the account, and notifies customers and bank personnel of returned items over $2,500 and other items.
• Retrieves and resolves unposted items using DDA, savings, CD, and GL exception reports.
• Processes online return and NSF decisions; balances and prepares GL entries.
• Prepares and distributes outgoing returns and advice.
• Preforms prior day review of wire postings.
• Mail safety deposit box notices, NSF notices and chargeback notices.
• Provides telephone inquiry and problem resolution support for all areas of the bank; provides customer service functions for all bank employees regarding CIF, DDA, CD, and GL matters.
• Traces and resolves internal and external out-of-balance conditions by tracing or retrieving account transactions through historical media.
• Performs research for internal and external research requests, adjusts appropriate accounts and corrects errors.
• Processes reclamations as needed.
• Notifies bank of first deposit of large items being returned unpaid.
• Balances official checks (cashier, expense and trust).
• Balances ATM for all locations.
• Provides backup for other operational positions during peak periods and employee absences.

• Working knowledge of bank practices regarding automated item processing and check processing.
• Working knowledge of mainframe and PC software systems.
• Moderate PC skills including word processing and bank applications.
• Moderate keyboard skills at 40 words per minute and 10-key by touch.
• Moderate written, oral and interpersonal communication skills with ability to communicate sensitive information and provide courteous responses to customers and bank employees.
• High school diploma or equivalent, and one year of bank operations or account reconciliation experience.

Work is normally performed in a climate-controlled office environment. Noise level is moderate and includes sounds of normal office equipment such as computers and telephones. No known environmental hazards are encountered in normal performance of job duties.

Work involves standing and walking for brief periods of time, but most duties are performed from a seated position. Work may include occasional pushing, pulling, or carrying objects weighing up to 20 pounds such as files, documents, and computer printouts. Balancing deadlines and pressure to achieve production goals may cause increased stress levels.

Frequent contact with personnel throughout the corporation to provide, obtain or clarify return items, NSF, and endorsements. Frequent contact with bank customers.

This position is directly responsible for the accurate and timely balancing of assigned accounts and for achieving individual production goals.

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Ciera Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.