Entry Level Customer Service in Healthcare - Part Time

Position: Entry Level Customer Service in Healthcare - Part Time

Location: Remote

Remote Status: Remote

Job : 2026041

# of Openings: 20

Job Title
:
Customer Service Representative for Healthcare– Part-time Weekdays with Saturday or Sunday Shift
Location
:
Remote

Pay: $13/hour ($14/hour for bilingual Spanish/English speakers) + Bonus

Training

Schedule:

Afternoon training Monday to Friday between 11:00 a.m. to 7:30 p.m. (EST) for three weeks
Work Schedule: Part-time - Weekday Evenings (approx. start 5 p.m. EST) & Weekend Afternoons (approx. start 11 a.m. EST)

U.S. States we are currently entertaining applications from
: AL, AR, GA, , IN, IA, KS, KY, LA, MS, MT, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WY

Summary
:

As a Customer Service Healthcare Representative at CareXM, you will provide support and information to patients and their families. You will be the first person that they interact with, so you must be able to build rapport and provide excellent customer service. We value the hard work and feedback of all of our employees, and we are committed to creating a workplace where everyone feels welcome and valued.

• Answer incoming calls from patients and their families
• Provide support and information about healthcare services
• Triage calls and route them to the appropriate department
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure their satisfaction

• High school diploma or GED
• 6+ months of customer service experience
• Basic computer skills
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Ability to handle stressful situations
• Willingness to learn and grow
• Must be able to pass a background check for pre-employment screening

You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm that your configuration meets the necessary standards.

• Internet connection ( satellite broadband and mobile hotspots are NOT permitted)
• Webcam
• Windows: 11 or MAC OS: 15 (Sequoia) or newer
• CPU: 2.5 GHz
• RAM: 6GB

You will use your Personal Space to work. This includes a separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality.

• Paid training
• Paid time off
• 401(k) plan
• Life insurance
• Employee assistance program

• Health insurance
• Flex Spending/Health Savings Accounts
• Vision insurance
• Short Term Disability
• A Day of service (8 hrs to volunteer in addition to earned PTO)

The salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. CareXM considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer.

CareXM will only contact you from an official CareXM email address. We never send checks or ask for payment during the hiring process for equipment or job opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!