Engineering Operation Technician

Description

Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission‑critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

Engineering Technicians are Amazon’s front line when it comes to hands‑on electrical and mechanical equipment troubleshooting. They maintain, operate, and troubleshoot Data Center Operations’ mission‑critical facilities, including stand‑by diesel generators and related fuel systems, three‑phase electrical systems such as switch gear, UPSs, PDUs, wet cell batteries, and associated systems; HVAC equipment such as CRAC, centrifugal chillers, cooling towers, water chemical system, air handlers, pumps, and motors;

and fire/life safety equipment.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on.

• Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:
• Regularly lift and/or move up to 39 pounds independently
• Participate in group lifts for 40+ pounds
• Maintain balance and perform construction tasks while on a ladder
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
• Work in an environment requiring provided ear protection

• Ability to travel to or commute between data center locations as needed (over or under 50 miles)
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting facility and rack‑level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform preventive maintenance, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Write technical documents to support change management program
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion
• Provide on‑site support of contractors, sub‑contractors, and vendors, ensuring all work complies with established practices, procedures, and local legislation
• Work schedule changes depending on specific site needs; shifts up to 12 hours, may rotate on a predefined schedule; some locations have on‑call rotations
• May support more than one location/site

This role acts as Amazon’s front line when it comes to hands‑on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager. They maintain, operate, and troubleshoot mission‑critical data center facility equipment including standby diesel generators, fuel systems, three‑phase electrical systems (switch gear, UPS units, PDUs, wet cell batteries), and mechanical equipment such as CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers, pumps, and motors.

• 2+ years of Microsoft Office products and applications experience
• 2+ years of electrical and mechanical experience
• Ability to work on a flexible schedule including days, nights, and/or weekends

• Experience working in a data center or mission‑critical facility (e.g., hospital, military facility, public safety facility)
• Associate or…