Assistant Store Manager

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

As an Assistant Store Manager at Coach, you’ll partner with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards.

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high‑energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in‑store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni‑Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross‑functional projects.

• 1 + years of leadership experience in retail or service industries; luxury/fashion background preferred. A combination of education and experience will be considered.
• Strong customer focus and ability to thrive in a fast‑paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem‑solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni‑channel services and clienteling strategies.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency (for EU).

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak business season, and high‑traffic retail days (including, but not limited to, public holidays).

Base Pay Range: $18.50 – $31.50 per hour

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits include:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

• Courage: Provides current, direct, complete, and actionable positive and corrective feedback; faces problems directly and takes necessary action.
• Creativity: Generates new and unique ideas, ties unrelated concepts together, and adds value in brainstorming settings.
• Customer Focus: Dedicates effort to meeting expectations of internal and external customers and uses customer feedback for improvement.
• Dealing with Ambiguity: Copes with change, shifts gears comfortably, makes decisions without having the full picture, and embraces uncertainty.
• Drive for Results: Consistently exceeds goals, maintains a bottom‑line orientation, and pushes self and others for results.
• Interpersonal Savvy: Relates well to all levels, builds appropriate rapport, applies diplomacy, and diffuses high-tension situations.
• Learning on the Fly: Quickly learns from new challenges, stays open to change, analyzes successes and failures, and experiments to find solutions.

Coach is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA):
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or e