Technical Delivery Lead

About Kinetic

At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.

With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast-changing world.

But we’re more than just software. We’re a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work — and have fun while doing it.

Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real. If you’re ready to help shape the future of operational technology in education and events, we’d love to meet you.

Fulcrum is our internal technical delivery team, responsible for integrations, reporting, data migrations, infrastructure, and 3rd-line technical delivery for our KxWelcome student housing management platform. Where our Projects team manages customer implementations end-to-end, Fulcrum provides the specialist technical capability that underpins those deliveries, connecting customer systems (SIS, finance, payments, conferencing) to our platform and ensuring the infrastructure runs smoothly.

As we invest heavily in product-market fit and platform modernisation across 2026, the Fulcrum team sits at the intersection of customer delivery and platform evolution. We need a Technical Delivery Lead who is a genuine all-rounder: someone who can manage a small, distributed team while rolling up their sleeves on SQL, integrations, reporting, and infrastructure. This is a player-manager role, you will lead the team and contribute directly to technical delivery.

You will report to the COO and work in close alignment with the Head of Delivery, ensuring Fulcrum’s work is tightly connected to the broader delivery function and the PMF roadmap.

• Hands‑on delivery of integrations, custom reports, data migrations, and infrastructure tasks.
• Own and manage SQL‑based integrations with third‑party systems (SIS, finance, payments, conferencing).
• Build, maintain, and troubleshoot reporting solutions for customers.
• Support infrastructure work including platform configuration, environment management, and deployment activities.
• Act as a technical escalation point for complex issues that require deep system knowledge.

• Lead and manage the Fulcrum team, a small distributed group covering integrations, reporting, and technical delivery.
• Allocate work across the team, balancing customer commitments with internal platform priorities.
• Provide technical mentorship and development support for team members.
• Manage workload across UK and Serbia‑based team members, coordinating across time zones.
• Own delivery timelines and commitments for Fulcrum work streams.

• Work in close alignment with the Head of Delivery on project sequencing and resource planning.
• Collaborate with Engineering on platform changes, release impacts, and technical dependencies.
• Coordinate with Product on customer‑committed delivery items and roadmap dependencies.
• Liaise with CLOPs (Cloud Operations) on infrastructure, hosting, and environment management.
• Participate in the weekly NA Operating Review and monthly R&D Review.

• Plan and track Fulcrum delivery work streams, ensuring visibility of progress and risks.
• Manage customer‑facing delivery commitments alongside the Projects team.
• Escalate blockers and capacity conflicts through the NA Operating Review.
• Ensure smooth handover between project…