Services Manager

Full-time Permanent Manager

Summary:

The Housing Services Manager will oversee the delivery of high-quality housing services in Luton, ensuring compliance with relevant regulations and policies. This role is crucial for maintaining and enhancing the living standards of our residents while managing a dedicated team. The successful candidate will play a key role in developing strategies to improve service delivery and resident satisfaction, contributing to the overall mission of our organisation.

Responsibilities:

• Manage and lead the housing services team, ensuring effective service delivery and staff development.
• Develop and implement housing policies and procedures in line with regulatory requirements.
• Monitor and evaluate housing services performance, identifying areas for improvement.
• Engage with residents to gather feedback and enhance service provision.
• Collaborate with external stakeholders, including local authorities and community organisations.
• Prepare and manage budgets, ensuring financial efficiency and accountability.
• Ensure compliance with health and safety regulations and promote a safe living environment.

Qualifications:

• A degree in Housing Management, Social Sciences, or a related field is preferred.
• Proven experience in a managerial role within the housing or property sector.
• Strong understanding of housing legislation and best practices.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team effectively.
• Strong analytical and problem-solving skills.
• Proficiency in using housing management software and Microsoft Office Suite.