Senior Systems Support Analyst

Working with us is challenging, meaningful, and life‑changing. Those words are rarely associated with a job, but at Bristol Myers Squibb everyday work in every department—from optimizing a production line to pioneering cell‑therapy breakthroughs—transforms the lives of patients and the careers of those who do it. You’ll have opportunities to grow and thrive alongside high‑achieving teams and take your career farther than you thought possible.

This position is responsible for providing Model N and SAP system support for P&CO. The role owns the functional enablement and evolution of Model N and SAP capabilities supporting P&CO, including oversight of enhancement design, implementation, and testing of required system modifications. It serves as a strategic system and analytics partner to the business, driving process improvements through technology, AI‑enabled tools, and Power BI to pre‑emptively address regulatory, pricing, and operational change, strengthen controls, and enable data‑driven decision making.

• Provide functional support for Model N and SAP in support of P&CO activities, including administration and security.
• Serve as a subject‑matter expert and functional capability owner for Model N and SAP within P&CO, acting as the key point of contact for system‑related questions and collaborating with internal BMS partners and external IT teams supporting wholesalers and distributors.
• Lead and support the design, implementation, and testing of Model N and SAP enhancements related to customer master data, pricing, and chargebacks, partnering with business and IT teams to deliver scalable, compliant solutions that support evolving business models and regulatory requirements.
• Lead the development of AI‑enabled analytics and Power BI solutions to provide operational intelligence, visibility, monitoring, and leading indicators for pricing, customer, and chargeback activities, improving decision quality and proactive issue prevention.
• Partner with IT and P&CO teams to investigate and resolve system‑related issues, while monitoring and trending systemic patterns to identify root causes, risks, and prevention opportunities, strengthening long‑term system stability and compliance.
• Curate and maintain P&CO system knowledge assets, including documentation, SOPs, and training materials across Teams, SharePoint, and shared drives, reducing reliance on individual expertise and enabling faster onboarding and cross‑training.
• Act as a connective partner across P&CO, IT, Order‑to‑Cash, Trade, Government Programs, wholesalers, and distributors, proactively sharing insights, upcoming changes, and system considerations to enable aligned planning and execution.
• Monitor, investigate, and follow up on Model N and SAP related Helpdesk tickets, coordinating with IT and business partners to support timely resolution and issue prevention.
• Provide backup support for SAP Systems Support capabilities, ensuring continuity of system operations and knowledge coverage to support business resilience and future organizational needs.

• Bachelor’s degree in Business, Finance, Information Management, or a related field (preferred).
• Five years of business operations, logistics channel, or financial/project management experience.
• Experience in a highly regulated industry (e.g., pharmaceutical) is a plus.
• Advanced computer literacy and strong technical aptitude, including experience with AI‑driven tools and Power BI reporting to support data analysis and operational insights.
• Knowledge of Model N and SAP is a plus.
• Strong communication, presentation, and influence skills with diverse partners (local or remote).
• Knowledge of order‑to‑cash and chargeback processes is a plus.
• Knowledge of pricing, supply‑chain, and logistics functions.
• Effective project‑management skills, including development of project plans, resource allocation, and successful plan implementation.
• Demonstrated knowledge of process improvement and high intellectual curiosity.
• Understanding of business needs and priorities, ensuring adherence to all relevant SOX, OIG, and compliance requirements.

Madison‑Giralda, NJ – $96,650 –…