Customer Service Agent - Dutch C2 - Luxury Automotive Project

Premium Automotive Sector | Hybrid – Madrid (Relocation Friendly)

Madrid, Spain
Hybrid work model   (on‑site during training)
Full‑time (39 hours/week)
€20,000 gross/year
Replacement contract – full time

Exclusive project for a premium automotive brand
Are you proficient in   Dutch   and considering a professional move to   Madrid  ?
Join   Foundever   and work on an exclusive customer service project for   one of the world’s most prestigious luxury and sports car brands   , while building your career in a vibrant international city.
This opportunity is ideal for candidates already in Spain or open to   relocating to Madrid   for a stable, full‑time role in a global company.

Your mission
Handle and manage inquiries from high‑profile customers
Identify customer needs and provide effective, tailored solutions
Follow up on cases using CRM and ticketing tools
Represent a   premium automotive brand   , ensuring the highest quality standards

What we offer
Replacement contract   with real possibilities of continuity
Full‑time position   : 39 hours per week
Schedule   :
Monday to Friday, 8‑hour shifts between  07:30 and 20:00
Salary   : €20,000 gross per year, with growth opportunities
Fully paid initial training   (3 weeks)
- Training schedule:  09:00 – 18:00
-   On‑site in Madrid
-   Immediate start

Relocation information
This role requires   residence in Madrid   and availability to work on‑site during training
After training, a   hybrid work model   applies according to project guidelines
Candidates relocating from abroad should be   legally eligible to work in Spain   before the start date
The recruitment team will guide you through the   onboarding steps   once selected

Additional benefits
Refer a Friend Program   with referral bonuses
Free language classes   to continue developing your skills
Discounts on technology   and other corporate benefits
Employee Experience Program   with regular activities that promote team connection and well‑being

What we are looking for
Proficiency in Dutch.
Advanced English   (minimum   B2 )
Previous experience in customer service
Strong customer orientation and team spirit

Experience with ticketing tools is a plus

At Foundever, we invest in you
We support your professional and personal development through a comprehensive well‑being approach:
Move Well   : workout routines and healthy habits
Eat Well   : nutritional content and practical guides
Live Well   : work‑life balance, mindfulness, and stress management
Do Well   : social impact initiatives and volunteering

Create your best moments. Join  #Foundever Life   .

Foundever is committed to equal opportunities, diversity, and inclusion   , with zero tolerance for any form of harassment or discrimination.
This recruitment process supports   blind CV screening   .