EU-Service Operations Specialist; off-line

Puesto: EU-Service Operations Specialist (off-line)
About the Role

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We are looking for an energetic and proactive After-Sales Operations Specialist to join our growing European team.
This role is ideal for someone who enjoys solving problems, improving customer experience, working across teams, and building efficient service operations in a fast-paced international environment.
Rather than extensive management experience, we value ownership, curiosity, initiative, and a strong willingness to learn and grow.
You will work closely with both European and HQ teams to support and continuously improve our after-sales service operations across the region.

Key Responsibilities
Service Operations
Monitor daily after-sales service operations and ensure a high-quality customer experience.
Track service performance and identify opportunities for operational improvement.
Handle escalated service issues and support the resolution of customer complaints when needed.
Continuously improve service processes to enhance efficiency and customer satisfaction.
Service Partner Management
Collaborate with external repair centers, logistics providers, and service partners across Europe.
Monitor partner performance and support service quality improvement initiatives.
Build strong working relationships with partners and help ensure consistent service standards.
Data Analysis & Continuous Improvement
Collect, analyze, and interpret service-related data, including service KPIs, repair performance, turnaround time, and customer satisfaction metrics.
Prepare regular reports and provide actionable recommendations based on data insights.
Support continuous improvement projects to optimize service operations and customer experience.
Cross-functional Collaboration
Work closely with customer service, sales, product, logistics, and headquarters teams to address operational challenges.
Coordinate cross-functional initiatives and support the implementation of new service programs and processes.
Act as a bridge between local European operations and global teams.
Project Support
Participate in service-related projects and business expansion initiatives.
Support the development of scalable after-sales service solutions for European markets.
Assist in building and optimizing service processes as the business continues to grow.

What We Are Looking For
Bachelor's degree or above.
1–5 years of experience in after-sales service, customer service, operations, project coordination, retail operations, customer success, or related fields.
Strong ownership mindset and willingness to take initiative.
Excellent communication and stakeholder management skills.
Analytical and problem-solving abilities with attention to detail.
Comfortable working in a dynamic, fast-paced, and international environment.
Ability to manage multiple priorities and drive tasks to completion.
Fluent English is required.
Spanish is highly preferred; additional European languages are a plus.

Preferred Experience
Experience in consumer electronics, telecommunications, retail, e-commerce, service operations, or related industries.
Experience working with external service providers, repair centers, or operational partners.
Exposure to multinational or international working environments.
Why Join Us
Be part of a fast-growing international company expanding across Europe.
Work directly with both European and Asian teams in a highly collaborative environment.
Take ownership of meaningful projects and make a visible impact on customer experience and business performance.
Enjoy significant opportunities for professional growth and career development as the organization continues to expand. xsgfvud
We believe attitude, learning ability, and a proactive mindset are more important than extensive management experience. If you are passionate about improving customer experience and eager to grow with an international team, we would love to hear from you.