Customer Service Advisor. LilyLifestyle

Customer Service Advisor

Salary: 25,000

Location:

Maidstone

Hours:

Mon‑Fri

My client is looking to recruit a Customer Service Advisor on a contract basis for 6 months with a possible extension to cover maternity leave. My client are a financial services business that are a close knit team who pride themselves on looking after their staff, maintaining an enjoyable atmosphere and working as a team. This role will be 4 days in the office with one day from home.

You will be someone who has strong numerical skills, good communication, outgoing nature and delivers great customer service.

• Handling the emails coming through from the shared inbox and delegating them to the correct individual or handling them first hand if you can.
• Acting as the first point of contact for all phone calls coming into the business.
• Providing and chasing up documentation needed from clients.
• Uploading documentation from clients onto their platforms/ account on the internal system.
• Supporting other members of staff with managing portfolios when required and working with the client in the other colleagues absence.
• Handling any other administration when required or any other duties around this job role.

• Good customer service skills, having had experience of delivering customer service over the phone.
• Good IT skills.
• Good Numerical skills.
• Outgoing nature.
• Has a interest in the financial services industry.