Receptionist, Customer Service​/HelpDesk

As a Receptionist at BMW you'll be the welcoming face and confident voice of our dealership - the very first person our customers meet, and the one who sets the tone for their entire experience. You'll create a positive first impression from the moment a visitor walks through the door or picks up the phone, making sure every interaction feels effortless, friendly and professional.

You'll be at the heart of the showroom's daily operations, managing the complete customer journey from start to finish.

• Giving every visitor a warm, attentive welcome and supporting them throughout their visit in a friendly, thoughtful and polished manner
• Handling telephone inquiries with professionalism, establishing their needs to ensure they are connected to the correct department or team member the first time
• Maintaining immaculate customer‑facing spaces, ensuring the showroom, waiting areas and reception always look their best
• Managing the dealership diary, updating records and supporting the team with general administrative duties that help the site run smoothly
• Managing phone calls, walk‑in customers, enquiries and updates while coordinating with the team

• Previous experience in customer service or administration, ideally in a fast‑paced, customer‑facing environment
• Strong organisational skills with the ability to multitask and stay on top of daily priorities
• A confident, professional telephone manner with the ability to listen, understand and respond clearly
  
  A natural ability to build rapport quickly, making people feel comfortable, valued and understood
• A proactive approach, with a willingness to get stuck in, take ownership and support the wider team where needed
• A genuine interest in creating exceptional customer experiences – bringing positivity, professionalism and authenticity to every moment

• 33 days annual leave (including bank holidays)
• Extra day off on your birthday
• Industry‑leading Family Leave Policies
• Access to a new car through our Salary Sacrifice scheme
• Paid day to volunteer and give back to a cause close to your heart
• Recognising dedication and loyalty with long service milestone anniversaries
• Tailored training and endless career growth opportunities
• Cycle to work scheme
• High street discounts
• Referral rewards scheme

Basic salary of £8,888, pension, life assurance, exclusive company discounts on used car purchases, leasing deals and aftersales services.

Equal Opportunity Employer

We welcome all applications regardless of age, race, religion, disability, gender, sexual identity, marital status, socio‑economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions in accordance with the law.