Digital Experience Solutioneer

Overview

The Digital Experience Solutioneer is responsible for translating approved experience designs, user journeys, and functional requirements into live, reliable, and scalable digital solutions. Reporting to the Digital Experience Analyst, this role is execution-focused and delivery-oriented. While the Analyst defines experience vision, standards, and priorities, the Digital Experience Solutioneer ensures those designs are implemented correctly in Stratus (The Unity Information System) and integrated with automation, AI agents and operational workflows that improve efficiency, accuracy, and usability for students and internal teams across Enterprise Education.

This role sits at the intersection of user experience, system configuration, automation, and applied AI, ensuring that ideas move from concept to production and perform as intended for enrolled learners and internal teams across Enterprise Education.

• Develop, configure, and maintain digital solutions in Stratus that support the full student lifecycle, from prospect engagement through enrollment. Translate solution designs, user journeys, and process documentation into functional, end-to-end digital implementations that support real user needs.
• Implement workflows, automation, rules, and integrations that improve efficiency, accuracy, and usability for students and staff.
• Collaborate with platform administrators and IT teams as needed to deploy enhancements, while maintaining ownership of solution behavior and outcomes.
• Support the deployment and iteration of Una, Unity’s AI agent, by implementing approved agent behaviors, workflows, triggers, and escalation paths within Stratus.
• Assist with AI-enabled features such as guided interactions, predictive routing, automated responses, and contextual support, ensuring alignment with institutional standards and user experience goals.
• Participate in testing, tuning, and refinement of AI-enabled tools to improve reliability, adoption, and user trust over time.
• Support functional testing and user acceptance testing by validating that solutions meet documented requirements and behave as expected for end users.
• Monitor deployed solutions, troubleshoot issues, and implement fixes or enhancements in collaboration with analysts, designers, and system administrators.
• Ensure deployed solutions meet expectations for accessibility, data integrity, security, and institutional standards.
• Maintain clear technical, configuration, and workflow documentation to support sustainability, onboarding, and future iteration.
• Ensure implementations are built with scalability and maintainability in mind, avoiding fragile or overly customized solutions where possible. Stay current with emerging best practices in UX implementation, accessibility, automation, Salesforce capabilities, applied AI, and online learning platforms, applying relevant innovations to Enterprise Education.

REQUIRED QUALIFICATIONS

To be successful in this position you must be able to execute each of the position-specific responsibilities while meeting the position expectations. Additionally, the position-specific education, skills and competencies listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodations may be made upon approval by the supervisor and Human Resources, to enable individuals with disabilities to perform the essential functions.

• Required:
• Bachelor’s degree or equivalent practical experience in UX implementation, information systems, digital platforms, or a related field.
• Demonstrated experience configuring and deploying solutions within CRM/SIS or comparable enterprise platforms (Salesforce or similar preferred).
• Experience building workflows, automations, data models, and integrations in support of business processes.
• Strong understanding of system architecture, data flows, and technical dependencies.
• Ability to interpret requirements documentation and solution designs and translate them into functional technical implementations.
• Experience testing, troubleshooting, and maintaining digital systems in a production…