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French Customer Service Representative

Job in Makati - Philippines
Posted by OAMPI
Full Time position
Listed on 2019-09-26
Job specializations:
  • Customer Service
    Bilingual Call Center, Call Center, Customer Service Rep
  • Language/Multilingual
    French Speaking
Job Description & How to Apply Below
PURE NON-VOICE

The account is a digital health startup based in Zurich, Switzerland and San Francisco, California. We believe that women deserve a more modern method of tracking their cycles and their health at every phase of life. They deserve accurate, reliable data about
their fertility, about pregnancy, and how their cycle fits into the bigger picture of their health, delivered in a way that’s convenient and non-invasive.

What We Do:
• Make a difference in the lives of our users
• Efficiently and effectively communicate with users who contact us via our designated
support channels
• Accurately identify, analyze, and resolve both technical and non-technical issues in a
     timely manner
• Escalate more complex problems to appropriate internal resources
• Write and maintain documentation for Ava`s internal and external knowledge bases.
• Learn. Constantly adding new capabilities and improving the way our product
works
• Build and maintain our internal systems and procedures
• Improve our products and services by providing insightful feedback

Core Requirements:
• Participate in daily scrums, weekly planning, and company-wide meetings.
• Show empathy, relate to our customers and provide excellent service.
• Native or business fluent English and language expertise (German / French / Spanish/Traditional Mandarin)
• Experience working in multi-channel support organization.
• Solid technical understanding and ability to solve technical problems.
• Previous experience preferred: Health Sciences, Healthcare, Caregiving, Medicine, Natural
Position Requirements
High School,   Less than 1 Year work experience
Able to read, write and speak French proficiently
Required Language Skills:
  • French - Very good
  • English - Very good
Additional Information / Benefits
Benefits:
Salary: 70K package

***We also have openings:
- German Customer Service (70-90K)
- Traditional Mandarin customer Service (80K)

- One-year contract
- Health card 2 weeks after hired
- 20 leave credits
- 13th mo pay

Send your resume to (Please contact us using the "Apply for this Job Posting" box below)
Visit our corporate site at
Contact Information
Contact Name: OAMPI
Preferred method of contact: Email with CV via Application Box below.
Apply for this Job Posting Here:
Philippines-only applications: This Company / Employer has indicated that only qualified candidates currently living in Philippines (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

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