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German Email Support

Job in Makati - Philippines
Posted by OAMPI
Full Time position
Listed on 2019-08-23
Salary 75000 PHP Monthly PHP 75000 MONTH
Job specializations:
  • Customer Service
    Bank Customer Service
  • Online
    Online Content Manager, Online Customer Service, Online Support
Job Description & How to Apply Below
Open Access Marketing has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OAM is experienced in designing, implementing and managing critical business processes and call center solutions for Clients around the world from its Makati, Philippine operations centers. Our Vision is to create an organization that serves the best companies in the world in an environment that is great place to work for our employees.
Job Description:

The Campaign is a platform where users can ask any question and get answers from real people with first-hand experience. You will use your skill as a content-editor to maintain high content quality standards by making sure that user-generated content is clear, succinct, and engaging for millions of users daily.


Responsibilities:

* Provide email support to new and experienced users. Previous experience handling tickets through Zendesk is a plus
* Respond to user-generated tickets in a timely manner. You’ll be handling tickets from users who may be experiencing issues with their account or want to know more about our product
* Relaying major advertiser or user service issues to the Product Operations team.
* Must adhere to service level agreements established by Quora
Position Requirements
High School,   Less than 1 Year work experience
Things we look for include:

* Familiarity with iOS and Android devices
* Experience with Zendesk or similar help desk software
* Prior experience supporting an online community
* Prior editing experience and ability to clearly and simply communicate solutions
* Ability to empathize with users and create a positive user experience
* BS or BA degree in English, communications, marketing, or similar discipline showing a skill in content editing or moderation
Required Language Skills:
  • German - Very good
  • English - Very good
Additional Information / Benefits
Benefits:
Salary is 75K
20 leave credits
13th month pay

Interested applicants may submit their resumes to:
(Please contact us using the "Apply for this Job Posting" box below)
Visit  to learn more about OAMPI
Contact Information
Contact Name: OAMPI
Preferred method of contact: Email with CV via Application Box below.
Apply for this Job Posting Here:
Philippines-only applications: This Company / Employer has indicated that only qualified candidates currently living in Philippines (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

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