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Technical Support Representative

Job in Makati - Philippines
Posted by OAMPI
Full Time position
Listed on 2019-09-26
Salary 34000 PHP Monthly PHP 34000 MONTH
Job specializations:
  • Customer Service
    Bilingual Call Center, Call Center
  • IT/Tech
    IT Consulting, CRM
Job Description & How to Apply Below
About the Company
Open Access Marketing has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OAM is experienced in designing, implementing and managing critical business processes and call center solutions for Clients around the world from its Makati, Philippine operations centers.

BRIEF DESCRIPTION
As a Client Support Representative for the Global Client Services (GCS) Group you will
provide great service to software’s clients by resolving technical and product
functionality inquiries via phone, web, and e-mail to ensure the successful use of our
solutions and a high level of customer satisfaction.

JOB DESCRIPTION:
• Provide high level and in depth technical support by resolving inquiries by phone, email and web, in a manner and time frame consistent with department and team
service levels and goals.
• Work collaboratively with clients, team members, implementation consultants, and
resources across the company to achieve desired results.
• Continue internal education, training and certifications to stay ahead of an evolving
financial industry landscape, learn new product releases, and increase your value to
the company and the client base.
• Own and address client needs and product issues from inception to resolution.
• Interpret and validate technical issues, test solutions, follow-up and escalate when
necessary.
• Maintain and create detailed documentation through logging of support cases, e-mail
and knowledge base articles for client and internal use.
Position Requirements
College,   Less than 1 Year work experience
REQUIREMENTS:
• Strong customer focus and ability to manage and exceed clients’ expectations for
support.
• Excellent interpersonal skills and ability to work well within a team environment.
• Superior troubleshooting and analysis / resolution skills.
• Proven aptitude to learn complex technical and theoretical information quickly.
• Ability to prioritize and manage multiple complex issues and adapt to different
challenges and changing priorities.
• Excellent written and verbal communication skills in English, with a strong attention
to detail.
• Ability to understand and convey client business requirements to senior level
resources for escalation.
• Working knowledge of MS Windows, MS Office, system architecture and
environments.

Helpful and preferred:
A degree: MIS, computer science, other technical, economics, or finance.
Proficiency in SQL and basic Networking Systems
Required Language Skills:
  • English - Very good
Additional Information / Benefits
Salary: 34K
- Healthcard on Day 14
- 13th Month Pay
- 20 Leave Credits/year
- Above Standard holiday pay
- Above standard OT rate
- Happy and good work environment
- Fun free activities

To know more about, visit our corporate site,
Send your resume to (Please contact us using the "Apply for this Job Posting" box below)
Contact Information
Contact Name: Open Access BPO
Preferred method of contact: Email with CV via Application Box below.
Apply for this Job Posting Here:
Philippines-only applications: This Company / Employer has indicated that only qualified candidates currently living in Philippines (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

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