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Customer Care Officer

Job in Makati - Philippines
Full Time position
Listed on 2019-12-02
Job specializations:
  • Customer Service
    Customer Service Rep, Retail Customer Service, Expat Customer Service
  • Administrative
    Office Coordinator
Job Description & How to Apply Below
JOB DESCRIPTION

The Customer Care Officer (CCO) assures maximum satisfaction of the company’s internal and external customers by managing their expectations in order to achieve the objective of creating retained, loyal customers. The CCO directs the day-to-day operations of the Language Center and performs administrative functions. Other key responsibilities include supporting some project management functions.

REQUIREMENTS:

Bachelor’s Degree in appropriate field of study
Above average written and verbal communication skills
Experience as a customer support staff or similar role
Knowledge of office management systems and procedures
Proficiency in MS Office (Word, Excel and PowerPoint)
Excellent time management and strong organizational skills
Ability to multi-task and prioritize work
Patience when handling tough cases
Willing to work on a Saturday

KEY AREAS OF RESPONSIBILITY:

Handles initial inquiries (direct & indirect)
Supports and tracks local marketing activities and promotional events
Conducts sales activities through enrollment
Forms and manages groups
Follows up on unconverted inquiries and inactive customers
Maintains positive customer relations and ensures customer satisfaction
Conducts customer orientations
Ensures optimal Language Center appearance
Encourages customer re-enrollments
Schedules lessons for customers and instructors
Schedules and conducts student consultations and counseling
Enters and manages customer information in LCMS
Prepares invoices, collects customer payments and handles other accounting activities
Prepares payroll
Prepares reports and required documents
Maintains correspondence with customers
Position Requirements
College
Contact Information
Contact Name: Berlitz Philippines
Contact Phone: 8132231
Preferred method of contact: Email with CV via Application Box below.
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