Register Here to Apply for Jobs or Post Jobs. X

Customer Care Officer

Job in Makati - Philippines
Full Time position
Listed on 2019-12-02
Job specializations:
  • Customer Service
    Customer Service Rep, Retail Customer Service, Expat Customer Service
  • Administrative
    Office Coordinator
Job Description & How to Apply Below

The Customer Care Officer (CCO) assures maximum satisfaction of the company’s internal and external customers by managing their expectations in order to achieve the objective of creating retained, loyal customers. The CCO directs the day-to-day operations of the Language Center and performs administrative functions. Other key responsibilities include supporting some project management functions.


Bachelor’s Degree in appropriate field of study
Above average written and verbal communication skills
Experience as a customer support staff or similar role
Knowledge of office management systems and procedures
Proficiency in MS Office (Word, Excel and PowerPoint)
Excellent time management and strong organizational skills
Ability to multi-task and prioritize work
Patience when handling tough cases
Willing to work on a Saturday


Handles initial inquiries (direct & indirect)
Supports and tracks local marketing activities and promotional events
Conducts sales activities through enrollment
Forms and manages groups
Follows up on unconverted inquiries and inactive customers
Maintains positive customer relations and ensures customer satisfaction
Conducts customer orientations
Ensures optimal Language Center appearance
Encourages customer re-enrollments
Schedules lessons for customers and instructors
Schedules and conducts student consultations and counseling
Enters and manages customer information in LCMS
Prepares invoices, collects customer payments and handles other accounting activities
Prepares payroll
Prepares reports and required documents
Maintains correspondence with customers
Position Requirements
Contact Information
Contact Name: Berlitz Philippines
Contact Phone: 8132231
Preferred method of contact: Email with CV via Application Box below.
Apply for this Job Posting Here:
To apply for this job, you need to provide some contact details for the employer or HR recruiter. Begin your free application by entering your email address (If already registered, you'll be asked to enter your password). Otherwise, you will initially need to enter some basic details with your first application.
Email Address Please enter a valid Email address.
How this Free Jobsite works - How to apply for jobs.
• To apply for any job, you must provide some contact details for the employer or HR recruiter. When you Register Here or Above with your first application (if you have not already done so), you will be asked to confirm your contact email address is valid via your email inbox.
• You will be asked to confirm a login password so to be able to make further applications in future visits.
• Once registered, you may also save CV / Resume summary details into the optional Resume format (This default format is easy for companies to read, and when available, it is sent as part of your application to a company to assist your application).
• Alternatively or additionally, you may attach your own original Resume document and 2 other supporting files as part of your application (Those files must be within the maximum combined size stated, and are not stored on this jobsite when you submit them).
• You must write or paste an introduction / cover letter into the application box.
• When you click the "Apply" button, your cover letter, Resume summary (if you have saved one on this site), contact details, and/or your own attached files are submitted as part of your application.
• Once you submit an application for any job on this site, it is solely the responsibility and decision of the company or employer you have applied to on whether they accept, review, process or respond to that application.
Search for further Jobs Here:
(Enter less keywords for more results. Suggestions may be selected)
Employment Category
Education (minimum level)
Education Level
Experience Level (years)
Posted in last:
LOGIN Area - Jobsite