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Thai Technical Support

Job in Makati - Philippines
Posted by OAMPI
Full Time position
Listed on 2019-09-26
Job specializations:
  • Customer Service
    Customer Service Rep, Entry Level Customer Service
  • Support/Help Desk
    International Support, Technical Support
Job Description & How to Apply Below
About the Company
Open Access Marketing has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OAM is experienced in designing, implementing and managing critical business processes and call center solutions for Clients around the world from its Makati, Philippine operations centers.

Role:
Responsible for identifying the issue with the customers and resolve themselves or route them to the available engineer. They will create, manage tickets for the issues that the customer contacts. They act as the mediators between the customer and the Product Support teams by monitoring the basic cases and following up to ensure the customers tasks are completed on time (B2B process).
Position Requirements
High School,   Less than 1 Year work experience
Requirements:
• Fluent in both English and language of expertise
• Willing to start ASAP
• At least HS graduate
• Willing to work in Makati
• W/ technical/programming/IT background

Responsibilities:
• Excellent Communication - for voice, email & chat support. Also possess good listening skills to understand customer query and post qualitative queries to customers.
• Receive customer calls, log issues, analyses configurations, application and system log files to determine the cause of issues (when needed) and escalate to next level of support.
• Maintain accountability for an issue until the same is resolved.
• Ability to learn and logically work through problems to determine their cause and how they can be resolved.
• Report errors/bugs to Product Support team.
• Provide consulting for customers on procedural issues and queries including quick solution for already known & documented issues
• Share knowledge & best practices with the team.
• Delivery of valuable content for Product Support Knowledge Base.
• Contribute to Technical Knowledge Database.
• Proper transition process of all business-critical occurrences to peers in other locations across the globe.
• Participate in weekend support coverage as per roster planned globally.
• Should be ok for Shifts on rotational basis
• Continually develop expertise on new releases and product as demanded by business environment.
Required Language Skills:
  • Thai - Very good
  • English - Very good
Additional Information / Benefits
Benefits:
• Salary is 70-80K
• Free work visas Process
• 20 leave credits

Send you resume to (Please contact us using the "Apply for this Job Posting" box below)
Visit openaccessbpo.com to learn more about Open Access BPO
Contact Information
Contact Name: OAMPI
Preferred method of contact: Email with CV via Application Box below.
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