Senior Customer Enablement Specialist

Summary

We’re looking for someone who combines a deep understanding of their domain with a passion for solving problems, creating value, and pushing beyond what’s expected.

Clio Operate (formerly Share Do) is a cutting‑edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform, firms can easily build a CMS that works for each legal department’s unique needs, allowing them to manage more cases with the same resources, improve profitability, and deliver a market‑leading client experience.

Expert Services is a specialised function within Customer Success that provides deep product, domain, and technical expertise to help customers realise maximum value from Clio Operate. Its purpose is to deliver specialised, outcome‑driven services that enable customers to optimise, extend, and scale their use of the platform through targeted, high‑impact engagements that go beyond standard onboarding and support.

• Provide expert consultancy on product features, functionality and best practice.
• Help customers unlock complex or advanced capabilities of the platform.
• Act as an escalation point for CSMs when customer needs go beyond standard enablement or support.
• Partner with Product, Implementation, and Support to deliver cohesive customer experiences.
• Apply governance, mentorship and support across both Client and Partner engagements.
• Own and evolve a specific solution area, defining best practices and driving innovation.
• Enhance accelerators (system modules) based on feedback, trends, and implementation insights.
• Advise on enterprise architecture, integrations, and data models to support scalable solutions.
• Recommend integration strategies.
• Influence product direction by client insights.
• Support adoption through mentoring, training, and proactive engagement.
• Travel to client sites and cross‑functional meetings (~20%).

• Deep subject‑matter expertise in a commercial domain (e.g., legal process, insurance, corporate law), with a clear vision of best practices and a drive for continuous improvement.
• Previous experience in customer success enablement.
• Customer Success experience is a plus.
• Experience with facilitation, content creation, and building engaging learning required.
• A self‑starter.
• Commitment to learning and staying up to date on industry best practices.
• Ability to manage projects from conception to completion.
• Strong presentation and written communication skills.
• Collaborative, creative, and accountable business partner.
• Ability to effectively manage deadlines, ambiguity and change.
• Strong strategic, conceptual, and decision‑making skills.
• Strong consultative skills, with demonstrated experience engaging senior stakeholders, leading workshops, and aligning business value with delivery priorities.

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high‑performing culture. Some highlights of our Total Rewards program include:

• Competitive, equitable salary

• Clio offers a flexible hybrid work environment

• 25 days holiday + bank holidays

• Private Healthcare with Life Insurance & Critical Illness cover

• Pension contribution

• Professional development and growth options

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
The expected salary range for this role is £63,800 to £75,000 to £86,200 GBP. There are separate salary bands for other regions based on local currency. Our salary bands are designed to reflect the range of skills and experience needed for the position and allow room for growth  experienced individuals, we typically hire at or around the midpoint of the band.

The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact se who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on…