Telecare Response Officer

Contract Details

Contract Type:
Fixed Term 6 months, Part Time, 29 hours

Persona:
Mobile/Field Based Worker – Contractual hours to be worked from various locations such as resident home, estates etc., with ad hoc office attendance as required.

Working Pattern:
Monday, Tuesday, Thursday & Friday. 9:15 am – 5:00 pm or 8:30 am – 4:15 pm.

• 25 days Annual Leave rising to 30 days with length of service plus Bank Holidays.
• Westfield Health Cash Plan.
• Excellent pension plan and non-contributory life assurance.
• Up to 21 hours volunteering paid days.
• Lifestyle benefits.
• Employee Assistance Programme.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Previous Applicants May Not Apply – (if prior applications were regretted within 12 weeks)

With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.

L&Q Living currently has an opportunity for a Telecare Response Officer to join our Trust Call team on a fixed‑term basis. The Trust Call service aims to give customers and their families peace of mind through the knowledge that there is always help available at the press of a button. The team provides alarm call handling, telecare equipment, CCTV, and out‑of‑hours repairs call handling.

This role will support the digital upgrade of L&Q Living’s Telecare system. It will involve visiting clients’ properties to exchange old analogue equipment for new digital‑enabled kit. Only basic technical knowledge is required for installation, as most items are plug and play, but full training and support will be provided.

• Plan your own workload.
• Book appointments with customers over the phone.
• Travel to properties in a company vehicle to exchange, install and test equipment.
• Provide help, information, support and reassurance to customers in a time of change.
• Ensure accurate record keeping and updating of paper documentation and the CRM system on a daily basis.

• Enable the digital upgrade of our service throughout Trafford.
• Future‑prove safety and security for our customers via a new improved service.
• Provide help, information, support and reassurance to customers in a time of change.
• Ensure accurate record keeping and updating of paper documentation and CRM system on a daily basis.

• Excellent customer service skills with relevant practical work experience in a customer‑focused environment.
• Awareness of issues and barriers older and vulnerable customers face, with the ability to identify needs and provide support and guidance.
• Excellent communication and interpersonal skills with the ability to make people feel at ease.
• Effective time management and organisational skills.
• Full current driving licence.

If you require any reasonable adjustments at any stage during this process, including the application stage, please email .

We are an equal opportunity employer, encouraging applicants from all backgrounds.