Technical Support Engineer

Technical Support Engineer – Gas Measurement

People for Process Automation

Join Endress+Hauser and become part of a collaborative, people-focused organisation where innovation and service excellence go hand in hand. We are looking for a Technical Support Engineer to play a key role in supporting our Gas Measurement business, delivering expert technical support, remote diagnostics, and high-quality training to both customers and colleagues.

As a Technical Support Engineer, you will act as a central technical interface across pre- and post-sales activities. You will support complex service projects, enhance Smart Support performance, and work closely with service engineers, project engineers, and product managers to ensure outstanding customer outcomes.

• Act as the first point of contact for technical enquiries, delivering timely and professional support
• Provide remote troubleshooting and diagnostic support in collaboration with Field Service Engineers
• Support and witness remote calibration activities, ensuring compliance and accurate documentation
• Manage complex service projects such as system upgrades and enhancements
• Coordinate with external calibration facilities to deliver seamless project execution
• Support internal training and capability development across the business
• Drive Smart Support performance, identifying improvements and enhancing service delivery
• Manage customer complaints through to resolution, ensuring continuous improvement

• Degree or equivalent in Engineering or a related field
• Experience with in a technical, engineering, or instrumentation environment
• Knowledge of calibration processes and remote support tools
• Strong communication, presentation, and stakeholder engagement skills
• Excellent problem-solving and diagnostic capability
• Ability to work independently and collaboratively
• Professional and customer-focused approach