Associate Application Support Analyst

Hybrid – Leeds or Manchester (2 days in office)

Join a team where technology keeps the business moving

At Cox Automotive, our Product & Technology teams power the digital solutions behind everything we do across the UK and Europe. We’re looking for an Associate Application Support Analyst to join our growing Service & Infrastructure function—someone who enjoys solving problems, collaborating with others, and making a real impact on business-critical systems.

As part of our Application Support team, you’ll play a key role in keeping our applications running smoothly and our users supported.

• Monitor and maintain application performance, ensuring systems are reliable and available
• Investigate, troubleshoot, and resolve incidents quickly and effectively
• Collaborate with engineering, infrastructure, and product teams to deliver fast resolutions
• Support upgrades, patches, and deployments with minimal business disruption
• Create and maintain technical documentation and knowledge base articles
• Identify recurring issues and suggest improvements to systems and processes
• Provide high-quality, customer-focused support to internal and external users

We’re keen to hear from people who are curious, collaborative, and eager to learn.

• Experience (or strong interest) in application support within an IT environment
• Solid troubleshooting and problem-solving skills
• Some knowledge of SQL Server, T-SQL, APIs, or system integrations
• Understanding of networking basics (DNS, VPN, firewalls)
• Familiarity with tools like Service Now, Splunk, or New Relic (or similar)
• Strong communication skills—able to explain technical issues clearly
• A proactive mindset with a genuine enthusiasm to develop your skills
• Work on business-critical applications that make a real impact
• Grow your career in a supportive, technology-driven environment
• Collaborate with a wide range of teams across product, engineering, and infrastructure
• Be encouraged to suggest improvements and drive change
• Enjoy a flexible hybrid working model

• Takes ownership and prides themselves on delivering great service
• Enjoys solving problems and digging into root causes
• Builds strong relationships and works well in a team
• Is adaptable, positive, and always looking to learn

If you're looking to kick-start or grow your career in application support within a fast-paced tech environment, we’d love to hear from you.