Incident Analyst

Location

Manchester (4 days onsite/week)

£335 per day (Inside IR35)

We are a Global Recruitment specialist that provides support to clients across EMEA, APAC, US and Canada. We have an excellent opportunity for you.

Profile requires financial services experience, strong Incident & Problem Management background, ITIL v3/v4, and hands‑on use of Service Now. Excellent communication, stakeholder management, Excel/reporting skills, comfortable working across global teams with a service‑improvement mindset.

• Experience of working in financial services industry
• Strong incident background and experience of Incident Management in enterprise transformation
• Understanding of Problem Management
• ITIL v3 or V4 accredited
• Knowledge of any incident tracking system such as Service Now

• Excellent verbal and written communication skills
• Has the right attitude towards the role and is willing to support all products and any ad hoc tasks
• Demonstrates the ability to work with cross‑continental, cross‑culture support teams, liaise and coordinate between disparate and multi‑disciplined teams
• High level of professionalism when communicating with external clients and internal users
• Results oriented, leading by example with excellent analytical and problem‑solving skills
• Maintain an attitude of continual service improvement to suggest improvements and drive change

If you are interested in this position and would like to learn more, please send your CV. We will get in touch as soon as possible. Candidates are often shortlisted within 48 hours.