Senior Specialist, Production Services Application Support Analyst

Senior Specialist, Production Services Application Support Analyst About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our team. This role is located in Manchester
.

In this role, you’ll make an impact in the following ways:

• Collaborate with Engineering, business units, and client‑facing teams to support BNY Pershing developed and third‑party software applications in a dynamic environment.
• Provide application monitoring and support to internal technical and non‑technical teams, Client Support, external third‑party application support groups, and users of BNY Pershing hosted applications.
• Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.
• Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.

Technical skills:

• Knowledge of scripting languages such as Power Shell or VBScript.
• Experience using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft.
• Experience with Azure and Snowflake technology.
• Knowledge of multi‑tier application architecture.
• Experience with web technologies and internet‑based applications.
• Experience working with Production and Non‑production environments.
• Experience with application recovery of priority incidents with limited support.
• Understanding of Message Queuing (e.g., IBM Web Sphere MQ or Microsoft MQ).
• Knowledge of issue/problem tracking systems such as Service Now.
• Familiarity with AI tools such as Microsoft Copilot, ChatGPT, Git Hub Copilot for troubleshooting, documentation, and automation.

Soft Skills:

• Excellent verbal and written communication skills.
• Positive attitude towards the role and willingness to support all products and react to live problems with the utmost priority.
• Ability to work with cross‑continental, cross‑culture support teams and coordinate between disparate, multi‑disciplined teams.
• High level of professionalism when communicating with external clients and internal users to resolve problems.
• Take ownership of problems and strive to bring them to closure while managing expectations.
• Results oriented, leading by example with excellent analytical and problem‑solving skills.
• Maintain an attitude of continual service improvement to suggest improvements and drive change.

Awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and a pay‑for‑performance philosophy. We provide access to flexible global resources and tools to support your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leave, including paid volunteer time, to support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

• Job Identification 77278
• Job Category Production Services Application Support
• Posting Date 05/18/2026, 02:27 PM
• Locations 3 Hardman Street, Manchester, GT MAN, M3 3HF
  , GB