Quality Assurance Officer | Christie NHS Foundation Trust

We are seeking a highly motivated and proactive Quality Assurance Officer to join the Research Quality and Regulatory Compliance Team within the Research & Innovation Division at The Christie NHS Foundation Trust. This is an exciting opportunity to play a key role in supporting and maintaining the Research & Innovation Quality Management System (QMS), ensuring compliance with regulatory requirements and promoting a culture of continuous improvement.

You will work closely with operational and clinical teams to support quality assurance activities across the Trust’s research portfolio. The role requires strong organisational, analytical and communication skills, alongside the ability to manage competing priorities and work collaboratively with a wide range of stakeholders. You will contribute to audit activity, incident management, reporting processes and quality improvement initiatives, helping to ensure research is delivered safely, effectively and to the highest standards.

The post holder will support day‑to‑day management of the Research & Innovation Quality Management System, including document control, audits, incidents, and change control. Assist with audits and inspections, track CAPAs, and support investigations to ensure actions are implemented and lessons learned. Maintains accurate records, produces reports, and helps analyse data to drive improvements. Works across teams to ensure compliance (including GCP) and promote best practice.

Also delivers training and supports continuous system and process improvement.

• Conduct the day‑to‑day management of the QMS modules including document management, audit management, change management and asset management.
• Contribute to the development of the QMS, with a focus on electronic solutions such as QMS to streamline quality work streams and CAPA management.
• Support/lead as required on administration of R&I incident investigation and management, ensuring learning is shared and actions followed up appropriately.
• Provide support in the preparation, facilitation of external audits / inspections / accreditation visit conducted within the programme.
• Track CAPAs and complete actions following incidents, audits, changes in practice etc.
• Assist teams in the review of documents and completion of audits as required by regulatory standards.
• Prepare documents and agendas for governance and operational meetings.
• Communicate with a wide range of internal and external stakeholders regarding quality improvement.
• Require sensitive negotiation where necessary to ensure improvements are built into service delivery and are demonstrated in clinical outcomes.
• Attend regular and ad hoc meetings as required.
• Contribute to the development of quality improvement plans and lead on quality improvement audits/projects as required.
• Work collaboratively with the Research Quality and Regulatory Compliance Manager to assist with the identification and meeting of quality objectives as set out by the annual quality report.
• Contribute to Divisional and Trust’s quality agenda in promoting a culture of continuous improvement.
• In collaboration with the Research Quality and Regulatory Compliance Manager recognise and act upon departures from legislative, quality management system requirements including failure to follow protocols and/or SOPs and incidents, errors or adverse events responding appropriately and escalating action as required.
• Work in accordance with the Divisional standards for document control and change control providing support for the operational implementation of such processes as required.

• Maintain precise and accurate quality management records that are ready for inspection by regulatory authorities/accreditation bodies and Sponsor.
• Provide regular and ad hoc reports as required.
• Assist in ensuring that business continuity arrangements are in place and updated in the event of any disruptions to electronic systems.
• Update and maintain databases relating to the Quality Management Framework.
• Interact with Trust reporting systems – DCIQ, and other relevant reporting systems to evaluate quality findings.
• Support the Research Quality…