Sr. Reliability Engineer, Digital Commerce

A cookie is a small removable text file that is downloaded onto your computer, mobile, tablet or other device when you access a website..The pay range for this role is $160,000 - $190,000/yr USD.
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* WHO WE ARE:

** Headquartered in Southern California, Skechers—the Comfort Technology Company(R)—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.
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* ABOUT THE ROLE:

** The Sr. Reliability Engineer, Digital Commerce is responsible for ensuring the stability, performance, and operational readiness of the global digital commerce ecosystem. This role owns end-to-end reliability of the customer shopping journey – from storefront experience and  product discovery through checkout, order lifecycle, and commerce integrations – with a specific focus on the Salesforce Commerce Cloud (SFCC) ecosystem including B2C Commerce storefronts, integrations, and commerce services.

Working at the intersection of engineering, product, and operations, this engineer drives proactive reliability practices, observability standards, incident management discipline, and automation initiatives that reduce operational risk and strengthen digital commerce resilience at global scale.
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* WHAT YOU’LL DO:

**** Commerce Platform Reliability
*** Own end-to-end operational reliability across the digital commerce stack, including storefront availability, product catalog and pricing services, search and discovery, checkout and payment processing, order lifecycle, and fulfillment integrations (OMS, WMS, payment gateways, tax, fraud, and shipping).
* Ensure stability and performance of the Salesforce Commerce Cloud (SFCC) ecosystem, including Business Manager configurations, WebDAV operations, replication processes, cartridge-based customization layers, and headless/microservice components integrated with SFCC.
* Establish operational standards and reliability guardrails for commerce services and all dependent systems across varying traffic conditions, including peak demand periods.
* Partner with order management teams to ensure reliability across Manhattan Active Order Management (MAO) order routing, fulfillment execution integrations, and downstream fulfillment event integrity, including BOPIS flows.
** Observability & Monitoring
*** Design and implement monitoring frameworks across digital commerce services, with proactive detection of conversion-impacting issues before they affect customers.
* Define and manage SLIs, SLOs, and alerting strategies tied to business impact including conversion degradation, checkout failure rates, order placement success, and site performance and latency.
* Build operational dashboards that translate technical signals into revenue and customer experience insights.
* Implement monitoring across SFCC-specific signals including pipeline performance, OCAPI health, SCAPI latency, cache effectiveness, replication health, third-party integration response times, and MAO order orchestration signals such as routing latency, fulfillment status synchronization, and exception queue health.
** Incident Management & Operational Readiness
*** Lead coordination of high-severity commerce incidents, including triage, root cause analysis, systemic remediation planning, and improved MTTR through automation, tooling, and process optimization.
* Establish and maintain incident runbooks, operational playbooks, and continuous operational readiness standards across commerce platforms.
* Own operational readiness and release planning for major commerce launches, campaigns, and seasonal peak events, including SFCC traffic scaling strategy validation.
* Partner with Salesforce Commerce Cloud support during platform incidents, managing severity escalation processes and coordinating internal response during platform-level disruptions.
** Performance & Scalability Engineering
*** Identify and remediate performance bottlenecks impacting site speed, checkout latency,…