Customer Quality Engineer

Customer Quality Engineer serves as the primary liaison for all customer-facing quality matters, ensuring compliance with customer requirements and driving resolution of product and process issues. This role manages audits, oversees part qualification, and leads problem‑solving initiatives to prevent quality escapes. By partnering with cross‑functional teams, the Customer Quality Engineer supports operational excellence, maintains strong customer relationships, and ensures achievement of quality scorecards and performance objectives.

• Responsible for managing customer quality issues.
• Defines and implements production part qualification requirements as a function of their thorough understanding of the customer quality requirements.
• Reports into Site Quality Head and supports operations team to understand customer requirements.
• Responsible for managing customer audits, scheduling, leading, follow‑up and closure on all audit actions.
• First point of contact for customer compliance, product quality, and process quality issues – expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.

• Customer Quality Scorecards.
• Customer QMS & technical audits and action plan completion.
• Customer reported defects – effectively manage 8
  
  Ds and meet all cycle‑time metrics.
• Effectively interface with Customer to notify material purge/recalls and problems.
• Drive problem solving (8D) on all negatively impactful quality escapes to customer.
• Create various presentations and action plans to meet customer & UCT communication needs.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
• Demonstrate skill in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
• Knowledge of regulatory and compliance, experience in product, process and system audit.
• Strong communication, leadership, and management skills.

• Minimum of a Master’s degree in Engineering or equivalent technical discipline is required; mechanical engineering background is a plus.
• Registered ISO 9001 auditor with experience a plus.

• 1+ years of experience in functional management, compliance engineering, operations, quality or reliability.
• Experience in quality and manufacturing systems, business process improvement tools, and problem solving.
• Experience with the ISO 9001 standard is required.
• Experience managing critical customer communications.
• Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.

Works in a manufacturing environment.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work may require the ability to lift 10-20 pounds infrequently. Ability to talk on phone and use computer for extended periods of time may be required.

• May involve exposure to moderate noise levels from printers, faxes, computers, etc.

Ultra Clean Technology is proud to be an equal‑opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.