Ops Support Representative

# Ops Support Representative Maple Grove, MN 55369## Overview Salary Range $19.00 - $19.00 Hourly## Description
** Who You Are
** Are you an organized and reliable professional who enjoys supporting teams, keeping processes running smoothly, and ensuring details are handled with care and accuracy? Do you take pride in being the person others can count on to keep operations moving forward? If so, keep reading—this role could be the perfect fit for you.
** Who We Are
** Cadex Solutions Corporation is an international holding company formed by Trivest Partners LP to build the premier provider of commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs.

Cadex has approximately 800 employees serving over 1,000 clients across all industries from locations including the United States, Colombia, Brazil, Romania, Italy, India, Singapore, and South Africa.

Since 2019, Cadex has been putting together a strong portfolio of ARM companies, including
* A.G. Adjustments, formed in 1974 and headquartered in Melville, NY
* D&S Global Solutions, formed in 1997 and fully remote
* ABC-Amega, formed in 1929 and headquartered in Buffalo, NY
* Tran Subro, formed in 2012 and headquartered in Oceanside, NY
* DAL, formed in 1974 and headquartered in Clifton Heights, PA
* Insurance Recovery Group, founded in 1994 and headquartered in Marlbourgh, MA.
* Receivables Control Corporation, founded in 1970 and headquartered in Maple Grove, MN.
** Summary
* * The Operations Support Representative plays a vital behind‐the‐scenes role in keeping our operations running smoothly across both 1st‐ and 3rd‐party business lines. This position is ideal for a detail‐oriented professional who enjoys organization, collaboration, and problem‐solving. You’ll serve as a key support partner by managing customer communications, producing essential reporting, retrieving and maintaining critical documentation, and providing mailroom support that ensures timely, compliant delivery of materials.
** PRIMARY JOB DUTIES
** 1. Monitor inbound customer email inboxes to ensure prompt, organized, and consistent responses, manage customer communications, including document requests, proof of payments, and account updates, and support the collections team by providing timely information and accurate system documentation
2. Access client systems to retrieve and archive documents for agent ticketing and filing purposes; update customer accounts and provide requested documentation directly to customers
3. Escalate requests for documentation from clients to ensure necessary information is available for debtor account review or collector action
4. Prepare and distribute routine client reports in accordance with established schedules and requirements, ensure all reports include appropriate backup documentation and supporting correspondence to provide context and a comprehensive overview of account activity; collaborate with internal teams as needed to gather accurate data and ensure timely delivery to clients
5. Provide backup support to the mailroom, including but not limited to printing and mailing physical letters, legal documents, and affidavits, as well as preparing printed materials for client presentations

SECONDARY JOB DUTIES
* If assigned, prepare and distribute daily attendance reports to designated Cadex personnel to support departmental planning and the reassignment of responsibilities as needed to ensure operational coverage
* Monitor Live Vox voicemail messages and promptly route them to the appropriate team members or departments to ensure timely follow-up and resolution
* Publish and update operating procedures and training materials to ensure consistency, accuracy, and compliance
* Continuously seeking opportunities for process improvement and propose ideas
* Perform general administrative support as needed, including data entry and documentation handling
* Foster effective…