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Training Director

Job in Maplewood - Ramsey County - MN Minnesota - USA , 55109
Company: Chick-fil-A Maplewood
Contract position
Listed on 2021-03-09
Job specializations:
  • Management
    General Manager
  • Tourism/Travel
Job Description & How to Apply Below
Chick-fil-A Maplewood is seeking a Training Director to support the business by training and coaching team members and tracking team member development. The Training Director provides the tools to succeed at active day-to-day training and guides the team to exceed service and revenue goals.    Position Type: Full-Time    Pay Type: $16.00/hr - $18.00/hr   Benefits:
  • Health benefits (Full-time)
  • 401k retirement plan
  • Monthly bonus program
  • Paid time off (Full-time)
  • Sundays off
  • Positive work environment
  • Food discounts
  • Scholarship opportunities (Full-time)
  • Career advancement opportunities with Leadership Development Program
  Responsibilities: 
  • Creates an in-depth training program and oversees all training being done
  • Delegates tasks to team trainers and frequently checks in with them to ensure training is properly completed and documented
  • Conducts assessments and evaluations of team members. Holds the team accountable for their performance and develops them through continual feedback and coaching
  • Educates and informs the team when a new product is released. Ensures that the team is aware of the rollout day and the details about the item
  • Demonstrates a complete understanding of all front-of-house and back-of-house positions. Serves as a subject matter expert to team members for ongoing hospitality and operational support
  • Leads all aspects of quality guest relations, ensuring that 2nd Mile Service is delivered at all times
  • Communicates employee policy and procedure violations to the leadership team for appropriate handling
  Qualifications and Skills: 
  • Customer-service oriented
  • Must be an excellent coach, communicator, and team builder
  • Adaptable, dependable, and strong work ethic
  • Self-leader committed to personal growth
  • Organizational skills
  • Displays patience and a positive attitude
  • Desire to continuously learn
  • Willingness to step outside of job role to assist in other roles
Position Requirements
Less than 1 Year work experience
 
 
 
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