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Airport Representative​/s

Job in Marmaris - Turkey
Full Time position (Ref. #0193)
Listed on 2019-12-01
Job specializations:
  • Tourism/Travel
    Holiday Rep, International Travel, Resort
  • Airport
Job Description & How to Apply Below
Dalaman Region: Airport Representatives Required:

REF: 0193

Area: Dalaman (Candidates can be based in surrounding areas of Dalaman such as Marmaris, Fethiye, etc)

Description: As an Airport Rep, you will:
- Help create unforgettable holiday experiences for all our European customers by being the face of the company at all times of the day and night in the airport; leading by example and delivering world-class service and standards
- Communicate and work with a multitude of internal/external customers from all source markets and work with third party suppliers and deliver SLAs
- Support your international colleagues feeding back to one another as well as to other non-airport team members to constantly improve, motivate and drive high performance
- Embrace customer experience results and implement feedback from the varying multicultural source markets
- Give constant representation of allocated aspects of the airport operation ensuring your customer experience is world-class and become an expert on Airport Incident Management Plans as a team to deliver positive customer experience during times of adversity
- Handle airport customer complaints comfortably to solve on-the-spot in addition to supporting regular reactive larger scale situation handling such as delays and strike action
- Support the planning of airport resources to provide the best customer experience with the correct skillsets (language and capability) at the right times
- Responsible for the airport audit and compliance concerning airport revenue, paperwork and reports for remit
- Responsible for Health and Safety aspect regarding customers to provide

Criteria:
- A customer driven and positive individual with a passion for delivering contemporary service at the airport
- Willing to engage and collaborate at all times with customers and colleagues or varying nationalities
- Strong communication and stress resistant skills
- The highest personal standards and pride in attitudes and behaviours displayed
- Able to withstand high temperatures, hectic and long days
- Willing to adapt to regular business change
- English speaker and preferred to be bilingual in either German, French or Flemish.
- Flexibility to work shifts and at weekends
- Ideally with own means of transport i.e car or moped

Salary: To be discussed at interview stage.

Hours: As per business needs.

Work Permit: Available as long as you have a residency permit.

Interviews: In person in Turkey only.

As a candidate, if you wish to fully use our agency services with Marmaris Recruitment you have the option to register with us.  
Registration includes:
- A profile that is viewable by employers when searching our CV bank (Public Profile as opposed to a hidden profile)
- To be added onto our exclusive members only mailing list
- To receive email support from us
- For the agency to apply for the positions that you are interested in on your behalf, request feedback, follow up applications, arrange interviews and confirm placements
- Help with creating a professional CV

The employers that we work with only recruit staff that are serious about taking on work overseas and we find that our registered members are just that – serious about working overseas.
I​n Turkey and beyond​ we are unable to deduct agency fees from your monthly wages as they are lower than they are in the UK, Europe or America, so we have to work a little differently to agencies inside the EU.  As a candidate, to become fully registered with Marmaris Recruitment to use our agency support services, you need to register with us.  

The cost to register is only:
-   £​39.99 Great British Pounds or the equivalent of your preferred currency,​ per year that you wish to be on our books ​(you can unsubscribe at any time).  This membership includes Mystery Shopper visits.
Position Requirements
High School
Required Language Skills:
  • English - Very good
Contact Information
Contact Name: Marmaris Recruitment
Preferred method of contact: Email with CV via Application Box below.
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