Customer Service Representative

Overview

Job Title: Customer Service Representative 8:00AM-4:30PM

Pay: $18-$20/hour, commensurate with experience

Quick Cable is undergoing an exciting company-wide transformation focused on elevating service quality and maximizing productivity. We are implementing enhanced Customer Care and Retention practices to deliver faster, more accurate support to our customers. As a Customer Service Representative, you will play a critical role in this effort, serving as a key point of contact, ensuring rapid response times, and delivering exceptional customer service with every interaction.

• Manage customer orders with speed, precision, and a commitment to order accuracy, ensuring every transaction positively impacts the customer experience.
• Respond to all customer inquiries aiming for one-contact resolution and demonstrating a strong sense of urgency and dedication in every interaction.
• Administer customer order changes, expedites, tracking requests, and cancellations with prompt attention and meticulous detail.
• Process all incoming emails, calls, and orders quickly and accurately, maintaining high responsiveness during peak demand.
• Provide clear and accurate information to support confident customer decisions and responses by leveraging our systems and collaborating with cross-functional teams.
• Communicate unit prices, shipping dates, anticipated order delays, and other order details proactively and professionally.
• Reach out to customers promptly regarding any order changes or shipment delays, ensuring transparency and supporting a positive overall experience.

• 3+ years of experience in manufacturing customer service and high-volume order entry, with a proven ability to maintain accuracy under time-sensitive conditions.
• Strong ERP and/or inventory database experience, with the ability to update and manage orders quickly and without errors.
• High proficiency in PC and Microsoft Office tools to support fast, accurate communication and order processing.
• Exceptional verbal and written communication skills, enabling clear, professional, and effective first-contact resolution with customers.
• Highly organized and capable of managing multiple priorities simultaneously, especially in a fast-moving environment where urgency and precision directly impact the customer experience.
• Self-motivated, goal-oriented, and dedicated to delivering timely, accurate service with consistent follow-through.
• Strong relationship-building skills to collaborate effectively with teammates, managers, and customers across diverse working styles and roles.
• High school diploma required.
• Associate degree in Sales, Marketing, Customer Service, or a related field strongly preferred.

• Benefit Eligibility & 401(k) Match After 30 days, 2 weeks PTO, Growth Opportunities, Tuition Reimbursement, and more
• 2 weeks PTO & 10 Paid holidays to support your work/life balance
• Continuing Education/Tuition Reimbursement up to $2,000 per year
• Historical holiday plant shut down from Christmas Eve through New Year's Day
• Company paid PPE including Safety Shoes every 6 months
• Ability to listen to music while working

Quick Cable is the leading domestic manufacturer of connectors, cable assemblies, and tools in the DC Electrical Market. Our components, cable assemblies, and accessories are used wherever high performance and reliability are critical. You will find our products in Commercial Vehicles, Construction, Aviation Ground Support, Agricultural, Material Handling, and various other commercial and industrial equipment. We engineer and manufacture in the United States, have a strong presence in Canada, and distribute globally.

Our valued workforce is committed to our customers' success through innovative products, custom solutions, and superior service.

Equal Opportunity Employer