Part Time Customer Service Jobs in Maryland by City

Qualifications (Knowledge, Skills, and Abilities)

• Excellent communication skills including active and reflective listening.
• Service-oriented and able to resolve customer concerns.
• Proficient computer skills with the ability to learn new software.
• Ability to multi-task, prioritize, and manage time effectively.
• Customer orientation and ability to adapt/respond to different types of people.
• Ability and desire to learn about A2LA services.
• High school diploma or equivalent.
• Customer service experience required.
• Experience with Salesforce or another CRM is a plus.

Benefits and Compensation

The salary for this position is commensurate with experience.

In addition, A2LA offers a robust 403(b) retirement plan including a fixed employer contributions as well as a robust benefits package, which includes medical, dental, HSA, FSA (medical and dependent), life insurance (sponsored and voluntary), short- and long-term disability (sponsored) employee assistance program (EAP), AFLAC, tuition reimbursement and other pre-taxed benefits, paid-time off, 9 paid government holidays, 2 floating holidays, training and development, career advancement opportunities and much more!

Working Environment & Physical Requirements

The physical demands and work environment described here reflect those of a person, in this position, will typically encounter.

• Physical Demands: While performing the duties of this job, the employee is required to walk; sit for long hours, use fingers for typing; talk and hear. Specific vision abilities required by the job include close vision for reviewing documents on the computer or in hard-copy state.
• Work Environment: Work will be performed on the second shift scheduled from 12 PM – 8 PM, with moderate schedule flexibility.

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A2LA is an equal opportunity employer. A2LA does not discriminate in employment based upon race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service, or any other federally protected classification.

Military/Military Spouse Personnel are encouraged to apply.