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Retail Sales Associate

Job in MD Maryland - USA
Company: Harbor Freight Tools
Contract position
Listed on 2021-02-24
Job specializations:
  • Retail
    Retail Assistant, Retail Support
  • Customer Service/Help Desk
    Customer Success Technician
Job Description & How to Apply Below
Location: Lavale
Job Description

Our Associates (part-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Associates (part-time) are part of a retail team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Associate (part-time) position and demonstrate Harbor Freight Tool's Core Principles.

Profit Maximization

* Consistently exhibit expected behaviors to exceed financial goals
* Participate in company programs
* Participate in special events

Operational Execution

* Proficient in all assigned areas of responsibility
* Accurate and timely completion of workload
* Adhere to all company policies and procedures

Talent Optimization

* Exhibit job proficiency and expected behaviors
* Contribute to a team atmosphere

Customer Experience

* Provide a helpful customer experience
* Ensure items are in-stock
* Ensure items are priced right
* Maintain a safe, clean, and organized retail store

Success Drivers

Action Oriented

* Is action oriented and full of energy for the things they see as challenging
* Enjoys working hard
* Shows initiative

Composure

* Is calm and professional under pressure
* Does not become defensive or irritated

Customer Focus

* Acts with internal and external customers in mind
* Understands how operational execution directly affects the customer experience
* Establishes and maintains relationships with customers and associates through respectful and effective communication.

Shared Duties

Profit Maximization

* Adherence to Injury Illness Prevention Program
* Assist in execution of Physical Inventory Standard Operating Procedure

Talent Optimization

* Commitment to continued learning and self-development
* Drive and support teamwork

Operational Execution

* Daily Download review

Customer Experience

* Meet Customer Experience expectations
* Friendly
* Available
* Quick


* Execution of store recovery standards
* Execution of daily cleaning checklist

Primary Duties

* Participate in:
* Name Collection
* Extended Service Plan Program
* Inside Track Club Program
* Efficient processing of point of sale transactions
* Act as witness for till, safe, and deposit counts
* Other duties as assigned



Additional Duties

* Execution of:
* Planograms
* Pricing
* Display Planner


* Execution in accordance with Standard Operating Procedure:
* Floor First Receiving
* Replenishment
* Recalibration
* Cycle Counts



Requirements

Experience

* Retail or Customer Service experience preferred

Education

* High School graduate/Equivalent preferred

Physical Requirements

* Ability to communicate with customers and associates in person and via e-mail and telephone.
* Ability to intermittently lift, push and/or pull up to 50 pounds.
* Requires standing and moving for an entire shift. Ability to lift, bend, kneel, climb, crawl and/or twist. Ability to safely climb up and down a ladder.
* Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.

Availability

* Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business.
* Regular attendance is an essential function of the job.
Position Requirements
Less than 1 Year work experience
 
 
 
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