Patient Services Coordinator

Patient Services Coordinator

The Patient Services Coordinator is the first line of contact for all patient programs. They provide an exceptional patient experience through telephonic service, triage documentation provided to appropriate parties, and initiate patient setup. The CSR acts as secondary support for the care teams.

• Manage all faxes which includes uploading to the patient database and assigning to the correct Care Team member
• Place outgoing and receive inbound telephone calls as necessary and route appropriately; if able, resolve patient issue without further escalation
• Maintain the confidentiality and integrity of protected health information; follow HIPAA security policies and procedures
• All other duties as assigned

First point of contact to triage inbound phone calls

Complete data entry tasks; enter and set up new patients in database

Compile new patient packets and mail out in a timely manner

Complete clerical duties including but not limited to photocopying, faxing, mailing and filing

Special project support as necessary

Assign follow ups to appropriate team members

Act as a backup to the receptionist

• High School Diploma or GED and 1 year experience
• Administrative experience including experience using computer‑based applications (e.g., Microsoft Word, Excel and PowerPoint)
• Strong communication, problem‑solving, and customer service skills
• Ability to adapt and successfully handle unexpected situations
• Ability to obtain Missouri Pharmacy Technician registration

• Customer Service, phone and clerical experience

This is a largely sedentary role. While performing the essential functions the employee is regularly required to stand and/or sit for long periods of time (up to 90%). Additionally they are regularly required to talk or hear, type and engage in repetitive motion, reach and grab; occasionally required to lift up to 25 pounds. The employee is intermittently required to stoop or crouch;

push or pull; or kneel. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This role requires mental alertness. The employee must regularly communicate both verbally and in writing, concentrate on tasks and recall details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically. This job operates in a professional office environment and routinely uses standard office equipment. The noise level in the work environment is usually moderate, with frequent interruptions and multiple demands.

EVERSANA is committed to providing competitive salaries and benefits for all employees. Compensation will be determined based on relevant experience, other job‑related qualifications/skills, and geographic location. More information about EVERSANA’s benefits package can be found at

We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.