Customer Service Rep

Job Details:
Basco Manufacturing Co - Mason, OH 45040

To be a successful Customer Service Specialist, you should be customer-focused, detail oriented, and efficient. In addition, you should be polite, reliable, knowledgeable, and adaptable.

• Obtains and retains extensive product knowledge
• Takes incoming and makes outgoing calls to provide customers with product selection support
• Verifies orders are designated properly and all information is correct prior to submission to order entry
• Type up orders for submittal to order entry
• Inputs warranty registration information into database
• Communicate with customers and coworkers in a professional manner
• Works in conjunction with other departments to further improve processes and quality standards
• Consults with Quality and Engineering Departments to communicate new product applications/issues
• Responsible for inputting individual call information into call data tracking tool
• Provide assistance to walk-in customers
• Performs other duties and projects as assigned by management

• Good organizational and follow-up skills and the ability to problem solve.
• Ability to organize tasks and work independently
• 1-3 years’ experience working in a call center or customer service environment
• High School Diploma, GED or equivalent
• Strong math skills, including the ability to work and understand fractions and decimals is required
• Must have excellent attendance history as outstanding attendance is critical for this position
• Strong outlook and excel skills are necessary
• The ability to exhibit a high degree of professionalism, customer service and enthusiasm
• Strong analytical and troubleshooting skills in investigating and resolving technical product issues