Computer lab Associate

FLSA Status:
Non-Exempt

• Ability to work pleasantly and effectively with staff, patrons, supervisors, and others.
• Ability to work accurately in a changing and varied environment, and with frequent interruptions.
• Ability to communicate effectively both orally and in writing with internal and external stakeholders.
• Demonstrates knowledge of basic computer operations.
• Ability to adapt to evolving technologies
• Ability to follow library policies and procedures.
• Ability to work independently and productively.
• Contributes to creating a positive environment and enthusiasm about the library

Under the supervision of the Assistant Patron Services Manager, this position is responsible for providing assistance to patrons using public computers and technology resources. This position ensures the computer lab operates smoothly, supports patrons with basic technology needs, and maintains a welcoming, safe, and orderly environment.

• Basic knowledge of computers, internet use, and common software (e.g., Microsoft Word, Google Docs
• Ability to empathize and relate to patron needs
• Ability to explain technical concepts in a clear, approachable manner
• Strong customer service and interpersonal skills
• Patience and ability to work with diverse populations, including beginners
• Ability to troubleshoot basic hardware and software issues
• Attention to detail and ability to enforce policies consistently
• Ability to work independently and as part of a team

• High School Diploma or the equivalent with a minimum of one-year work experience
• Minimum of one (1) year work experience
• Ability to plan, organize, and prioritize work assignments.

• Provide courteous and patient assistance to patrons using computers, printers, scanners, and other technology
• Help patrons with basic computer tasks
• Accessing online resources and library databases
• Monitor computer lab usage to ensure compliance with library policies and time limits
• Troubleshoot minor technical issues and escalate more complex problems to the Manager
• Maintain cleanliness and organization of the computer lab and equipment
• Assist patrons with logging into computer systems and using library applications (e.g., print management systems)
• Enforce library behavior and acceptable use policies in a professional and respectful manner
• Provide basic instruction or one-on-one guidance for patrons with varying levels of digital literacy
• Report equipment malfunctions, supply needs, or incidents to supervisor
• Support opening and closing procedures for the computer lab
• May assist with technology-related programs, classes, or workshops
• Participates in relevant training, continuing education, and/or professional development.
• Other duties as deemed necessary.

The Work Environment and Physical Demands described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee is regularly required to use hands to handle or feel.
• The employee frequently is required to stand, walk, sit, reach with hands and arms, and talk or hear.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

This position may require working during any of the hours that the Library is open, including evenings and weekends. Although a regular weekly schedule is established, the needs of the Library may require schedule changes and flexibility

The library does not discriminate on the basis of race, color, gender, religion, sexual orientation, gender, identity, national origin, ancestry, citizenship, age, disability, veteran status, marital status, pregnancy, arrest record, protected order status, genetic information, or other non-job-related criteria in any term, condition, or privilege of employment.