Data Center Analyst - Mayfield OH

Role:
Data Center Analyst at

Location:

Mayfield OH
Duration : 6+months

• Respond to incidents and requests
• Properly manage incidents and requests per guidelines, updating frequently and with appropriate detail and resolve in a timely manner
• Analyze issues and work through to resolution
• Manage your queue and understand priority of different types of issues
• Unpack - Install - connect, configure management of data center equipment
• Ability to lift 70 pounds with assistance
• UPS (Uninterruptible Power Supply) installation, configuration, and support
• Learn how to install different types of equipment independently
• Understanding of enterprise IT equipment
• Ability to add, remove, change components in servers and network gear as required
• Configuration of equipment for network monitoring
• Understanding of electrical static protection protocols
• Follow Decom procedure to remove equipment from production
• Maintain documentation
• Document all installations at high levels of detail
• Maintain inventory with high level of detail and precision
• Act Proactively when issues are observed, or deficiencies are realized
• Ability to provide detailed instructions to guide personnel of unknown skill set through any work the team needs but at a remote site
• Learn about all equipment in the environment independently
• Observe and learn the environments in our Data Centers
• Ability to work independently as only tech/analyst on a shift
• Manage projects as assigned
• Must be willing to take off-hours on-call and respond appropriately

• Computer hardware part replacement
• Microsoft Office (Word, Excel, SharePoint)
• Microsoft Outlook
• SNMP
• Note Taking
• Multi-tasking
• Customer Service
• Network cabling (fiber/copper)
• Ability to guide others
• Problem solving and self-management skills with attention to detail
• Ability to prioritize tasks and effectively communicate verbally and in writing

All your information will be kept confidential according to EEO guidelines.