Call Center Outbound Business Account Representative

Employer Industry: Telecommunications

• Excellent benefits package including medical, dental, and vision plans starting on your first day
• Up to $5,250 in tuition reimbursement in the first year
• 401(k) with 100% company match after one year, up to 5% of eligible compensation
• Opportunities for career advancement and recognition through awards programs
• Collaborative and inclusive work environment
• Up to $75 a month towards cable and internet services

• Follow up with current customers to ensure satisfaction and upsell additional services
• Make outbound calls to connect with potential business customers and present communication packages
• Provide high-level customer service by accurately entering customer data into the Sales Force system
• Assist customers with inquiries about Sparklight's products and services
• Proactively problem-solve to encourage customer commitment and satisfaction

• Minimum of three to six months of related experience and/or training
• Previous outbound telemarketing experience in a call center is preferred
• Outgoing personality with the ability to direct conversations and close sales
• Proactive approach to customer service
• High school diploma or equivalent; an Associate's degree or higher is preferred

• Experience in sales or customer service roles in telecommunications or related fields
• Strong problem-solving skills and ability to handle customer objections
• Familiarity with Sales Force or similar CRM platforms
• Exceptional communication and interpersonal skills
• Ability to work in a fast-paced environment with a focus on customer satisfaction