IT Support Specialist; Field​/Regional

Position: IT Support Specialist (Field/Regional)
We are looking to add to our team an IT Support Specialist (Field/Regional). You will be responsible for supporting a group of dealerships within a defined geographic region. This role ensures dealership technology systems are operational, compliant, and aligned with Corporate IT standards. The RIC serves as a key liaison between dealership teams and Corporate IT, supporting both day-to-day operations and technology projects.

This role may be filled as either a Field Service Technician or Regional IT Coordinator, depending on experience!

Key Responsibilities Provide onsite and remote support for hardware, software, and network issues Install, maintain, and repair PCs, laptops, mobile devices, printers, and peripherals Troubleshoot and resolve technical issues; track incidents in Service Now Maintain IT systems and ensure compliance with corporate standards Manage computer room environments (cabling, equipment setup, cleanliness, controls) Support and coordinate IT projects (PC refreshes, IMACs, new site initiatives) Partner with vendors for equipment installation and warranty repairs Build strong relationships with dealership teammates and provide excellent customer support Train users on systems, tools, and IT best practices

Qualifications:

Required:

2+ years of IT support experience (field or client-facing preferred) Strong troubleshooting skills (hardware, software, basic networking) Ability to work independently and manage multiple priorities Strong communication and customer service skills Preferred:
CompTIA A+ certification (or equivalent) Automotive dealership systems experience (DMS, service tools, OEM platforms) Work Environment & Travel:
Based in McKinney, Texas covering McKinney, Austin, Northern California, and Louisiana. Field-based role supporting multiple dealership locations Regular regional travel required; occasional travel outside region Must be able to respond to urgent issues and short-notice travel Compensation:
Hourly position; overtime may be required. Career Growth:
Opportunities for advancement within IT through training, experience, and performance. Benefits:
Paid Medical- NO COST Employee Healthcare and Prescription Plan Dental, Vision Insurance Paid Time Off, Holiday, and Sick Pay NO COST Employee Assistance Program Short-Term & Long-Term Disability, Life Insurance Rewarding performance based pay plans Tuition Reimbursement Program 401(k) with Company Match Largest privately owned auto group in the country, GREAT career growth potential Employee Discounts Clean State of the art facilities Hendrick Automotive Group is a back-to-back winner of Automotive News's Best Dealerships to Work For Award Successful Team approach with Doing Business the Right Way Focus.

Largest privately owned auto group in the country- great career growth potential! Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://(Use the "Apply for this Job" box below). Your Rights
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