Director, Metrics Strategy and Reporting

As the Director, Metrics Strategy and Reporting, you will create a strategy for how to use metrics to drive change; help us update our suite of metrics for cybersecurity, technology risk, and developer quality; and drive the implementation of those metrics to effect systemic change. You will drive improvements to our reporting processes and ensure that materials meet our high bar for clarity, consistency, and message.

You will oversee the coordination and drafting of our quarterly memo to the Risk Committee of the Board of Directors, partnering closely with our peers in the second line and our counterparts in the first line. You will support the development of technology, cyber, and data risk content for executive audiences.

• Understand our current approach and develop a strategy to better use metrics, dashboards, and governance fora to drive change. The intended audience starts at the program manager level and progresses up through the Board of Directors and formal risk appetite metrics.
• Develop suites of metrics across the technology, technology risk, and cybersecurity domains, aligned to industry frameworks.
• Engage stakeholders across the first, second, and third lines of defense to align on the metrics and thresholds.
• Dive deeply into different domains to understand the shortcomings and limitations of metrics and ensure they are appropriately documented and communicated.
• Monitor metrics, investigate anomalies, and escalate necessary response actions.
• Make recommendations on how to better leverage metrics and data in reporting.
• Oversee the development of various reports, such as the quarterly Board memo, and presentations to senior and executive management as well as external audiences.

• Bachelor’s degree or military experience.
• At least 10 years of experience in cybersecurity or technology risk.
• At least 5 years of experience with cybersecurity or technology risk metrics.
• At least 5 years of experience with governance fora.
• At least 3 years of experience leading people.

• Master’s degree in computer science, mathematics, or engineering.
• At least 12 years of experience in cybersecurity or technology risks related to resilience, reliability, or code quality.
• At least 3 years of experience in cloud computing.
• An understanding of more than one of the following domains: cybersecurity, site reliability engineering, dev/ops, and developer excellence.
• Experience revamping an organizational metrics program.
• Experience with governance fora in which senior leaders use metrics to manage their organizations.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $209,500 - $239,100 for Director, Cyber Risk & Analysis
McLean, VA: $230,400 - $263,000 for Director, Cyber Risk & Analysis
New York, NY: $251,400 - $286,900 for Director, Cyber Risk & Analysis
Plano, TX: $209,500 - $239,100 for Director, Cyber Risk & Analysis
Richmond, VA: $209,500 - $239,100 for Director, Cyber Risk & Analysis
Riverwoods, IL: $209,500 - $239,100 for Director, Cyber Risk & Analysis

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law;
San Francisco, California Police Code Article 49, Sections ;
New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.