Assistant Mgr. of IT Application Administration

Department: Information Services Department

Reports To: Manager of IT Application Administration

Classification: Exempt

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, California and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation.

Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

At the direction of the Manager of IT Application Administration, manages the project team for Rogue's enterprise IT applications. Performs routine triage of new tickets from Rogue's strategic project funnels, engages with project teams to define the scope and requirements of new projects, and guides staff in effective sprint capacity management. Creates a passion for the Credit Union's agreed upon Vision, Mission, and Values and guides team members to execution of organizational objectives.

Assists with establishing and maintaining objective accountability measurements and evaluating performance. Creates and maintains a coaching culture to consistently strive toward the highest level of employee achievement and performance in building Member Loyalty.

25% In conjunction with the Manager of IT Application Administration, recruits, hires, trains, coaches, and motivates a highly qualified staff sufficient to meet the daily operational needs of the areas assigned. Oversees and assists with the establishing and maintaining objective accountability measurements and evaluates performance on all direct reports. Creates and maintains a coaching culture to consistently strive toward the highest level of employee achievement and performance in building Member Loyalty.

Oversees application and design configuration for vendor purchased and Rouge Credit Union developed applications. Works cross-functionally across the Credit Union departments assessing, planning, and implementing new system features and modules. Leads Information Services (IS) team to support designated department leaders, super users, application vendors, trainers, and Credit Union team members regarding application upgrades, requests and optimization.

25% Directly assists the Manager of IT Application Administration in all aspects of service and support. Oversees the resolution of project features and enhancements within internal applications. Supervises team members’ responses to, and resolutions to help desk tickets. Performs root cause analysis, identifies and implements corrective and preventative measures. Day to day duties include supervising team members and assisting users, troubleshooting problems, and making configuration changes.

Offers an analytical view of problems and provides solutions that can be successfully implemented. Assists with complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

20% Coordinates and oversees the scheduling and deployment of applications to test environments and production. Maintains, tests, and integrates application components. Ensures that system improvements are successfully implemented. Monitors systems for performance and availability. Role models the consistent use of the Credit Union’s Service Promises, responds to inquiries and requests in an informed, professional manner. Provides team members with clear, concise direction efficiently, accurately, and in a timely manner while ensuring a high level of information security and data integrity.

Oversees compliance of all policies and procedures controlling access to the Credit Union’s digital resources for both internal use and outside/third party agencies based on regulatory requirements and best practices.

10% Conducts planning, analysis, and forecasting activities to plan projects and tasks…