Customer Care Representative

Customer Care Representative

At Percepta, we bring first‑class service across each market we support. As a Customer Care Representative in Melbourne, FL, you will be part of creating and delivering amazing customer experiences while enjoying the satisfaction of being part of a unique culture.

The Customer Care Representative is the initial contact for dealership personnel and vehicle owners. You will listen to customer inquiries and provide an accurate and timely response.

• Perform all Customer Care responsibilities with consistent reliability.
• Navigate various systems to provide dealer/customer prompt, courteous, and accurate information.
• Accurately respond to customer inquiries.
• Document customer contacts.
• Initiate outbound contacts as appropriate.
• Provide online support for applications.
• Utilize available resources to respond to internal and external customer inquiries.
• Help identify process improvements and best practices for the team.
• Respond to email inquiries, web forms, etc. within required time frames in a professional manner.
• Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
• Meet or exceed performance expectations including productivity, accessibility, and quality assurance.
• Adhere to and support all Percepta and client initiatives, company policies, and procedures.
• Attend and participate in team meetings.
• Act as a mentor to less experienced teammates, including training new team members and backing up the Sr. Business Analyst and/or Team Leader.
• Demonstrate leadership capabilities.
• Complete training courses as directed by Operations and/or Training.
• Complete additional tasks and projects as needed.

• High school diploma required; college degree preferred or equivalent work experience.
• 1–2 years of customer service experience (does not need to be in a call center).
• Computer skills: experience working with multiple programs and basic typing.
• Excellent customer service ability.
• Ability to maneuver through various systems to provide dealer with accurate information.
• Displays professionalism and a positive attitude.
• Effective communication with customers, managers, and co‑workers.
• Strong written and oral communication.
• Time management and organizational skills.
• Willingness to take on new assignments.
• Reliability.
• Ability to multitask.

• Starting hourly rate of $14.00
• Start date July 6, 2026
• Health, Dental, Vision, Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)
• Hours of Operation:
  Monday through Friday, 8:30 am to 5:30 pm

Location:

Melbourne, FL.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.